Tesla Pond Springs

I walked into the dealership today intending to test drive a couple of vehicles, but unfortunately, I was completely ignored. Several employees looked directly at me, yet not one person greeted me, asked if I needed assistance, or even acknowledged that I was there. From the moment I walked through the door, I felt as though I was being judged rather than welcomed as a potential customer. First impressions matter, especially when someone is considering making a major purchase.

TLDR: False promises. Damaged car at delivery. Hard to contact. Frustrating. Update: I have asked multiple times for a factory tour. Salesman Tony has promised me a tour at delivery. Keeps messing up my name. But never even tried to schedule for me I found. Suddenly the entire month is booked. Now I have not gotten any response after I ordered my car. The car I got at delivery was damaged all over the rear. Clear coat on the edge was spray and bubbled, trim was scratched all over, brake light was misaligned. They want to repaint the trunk on a NEW vehicle. I wanted to give the benefit of the doubt with Tesla. You can never reach them through phone, text or the Tesla app. They wanted me to take the car and then schedule. I heard horror stories on scheduling, and it takes months. Do not accept a damaged car. I have not even checked the rest of the car or even the interior and they took it back. They buffed the entire edge off and threw on touch up. Sorry, but touch up doesn’t have clear. It will not hold up. They also claimed they can have it repainted within 4 hours. That’s not how paint works. Very disappointed. I should just stick with Porsche and higher end cars. Wasted 2 hours for each trip. It is a bit hard to reach sales but overall good experience. I believe text or calls get redirected to another corporate number after a few rings. Tony has been more than helpful with a Model Y purchase. The experience was great and next day placed the order. Sad to hear this location will turn into a robotaxi hub so I may have to go elsewhere. Debating on ordering a second one as well. Place is clean and has good snacks and drinks.

I had an appointment with Walter to test drive both versions of the Model S. Walter was exceptional at going over the features of both. I wanted to see a yoke, which wasn’t at the showroom, and he took me to the storage area where I could see some of the ones that just arrived, which I considered above and beyond. And even after I purchased and took delivery of my Model S, he personally took care of an issue that I had with my front license plate bracket, saving me the trip to see Tesla service (about a 20 minute drive each way). I’m on my third Tesla, and Walter is hands down the best Tesla rep I’ve dealt with to date.

I had the Tesla XPEL tinting done at Tint World for the windshield and panoramic sunroof. I expected quality assurance from Tesla, but in my experience, I noticed fine marks on the tint. I was later informed of a 5% tolerance, which I hadn’t known beforehand—otherwise, I would have reconsidered. Though this package was through Tesla, they directed me to resolve it with XPEL. I share this to help others consider all details.

Came an hour ahead of pick up and shortened the wait to 30minutes. Seamless when you do all checklist prior to pick up. Clean area with coffee and water. Nothing fancy. Impersonal compared to actual other car dealerships. My worry is Tesla is all electronic and not much into “talking to people for customer service” I’m finding out. I struggle with technology, but embracing the change needed to make and the benefits. Hoping for a worthwhile experience with Tesla! This location is efficient, friendly enough and looking forward to easing my transformation to an EV!