Tesla Portland

I had a great experience with the Portland service center. After the Tigard location was unable to repair my car and a buyback was already scheduled, the Portland team stepped in and successfully fixed the issue. I’m incredibly glad I was able to keep my car, and even more grateful that I got to work with such a dedicated team. A special thank you to Beau, Steve, and Nate for their outstanding communication and confidence throughout the process—they truly made me feel like they were committed to helping me keep my vehicle. This level of service made all the difference. I’ll definitely be returning to this location for any future needs.

I cannot recommend this Service Center enough! After living with an inoperable trunk for a year due to another service center’s neglect, we finally found a team that truly cares. From the moment we arrived, every staff member we encountered was friendly, approachable, and genuinely helpful. Special shout outs to Chris, who booked our appointment over the phone, and Steve, who assisted with check-in, provided updates, and even helped entertain my toddler while we waited. Throughout the process, I was never kept in the dark. I received updates and check-ins multiple times. Additionally, every service member who walked by us in the waiting room greeted us with a smile and a friendly conversation. They addressed the issue thoroughly and professionally, without making me feel like I had to fight for what was right. This team clearly has strong values and genuinely cares about their customers. Thanks to their help, we were on the verge of selling our car and switching to a Rivian, but this experience completely restored our faith in Tesla and made us proud to stay in the Tesla family. I left the service center so relieved and grateful that I cried on the way home. If we ever have another issue (hopefully not soon), I know we’ll be in excellent hands here. Thank you again to the entire Portland team. You made an incredibly stressful situation a truly positive experience.

Where do I start lmao. I bring my Tesla in with 4 new rims for tires. I get a call immediately that these aren’t Tesla OEM rims and we can’t help you. Not an issue I went to pick up my car. Keep in mind we live in Portland OREGON. When I looked at my app I noticed my frunk windows were all open yet it was raining. When I arrive at Tesla it was confirmed my car was in the rain with the windows and frunk down soaked in water. At this point I just wanted to leave but under my discovery I open the door my entire car is taken apart, the parts have been thrown in the back seat, and they damaged my interior by just throwing the tires in the car. At this point I went back inside and asked them can you guys please put my car back together and I will leave i didn’t bring it like this. They give me a loaner and I don’t hear anything from them for two weeks. They call me to return the loaner my cars ready. Today I go to get my car to get it towed to a tire shop and nothing on my car works. The screen doesn’t work the app doesn’t respond my car is seriously messed up I drove back to Tesla and parked it right up front. This is the most discouraging disrespectful behavior I’ve ever received from a dealer let alone a new TOP COMPANY that “Cares for customers” I’ve never seen a company try to not take responsibility for there mistake so bad that they will jumps hoops to find the cheapest option to cover there butt. TESLA YOUR ARE A HUGE DISAPPOINTMENT. What are we paying for.

My Model X's ordeal with the air suspension compressor, thanks to the cold snap two weeks ago, was just the beginning. After dropping my car off on Saturday, I returned on Tuesday to pick my Model X back. Water was everywhere inside - on the right rear floor, the seats, even seeping from the falcon door, surrounding the ambient lights. And yes, the door itself bore the telltale signs of water damage, with the leather grotesquely warped and the opening mechanism groaning with noise. This was no mere mishap; it was outright sabotage. But the real horror show began when I sought answers. The so-called 'professional' at the service center, a relic of a bygone era, dared to pin the blame squarely on my vehicle, dismissing the glaring evidence of tampering without so much as a cursory investigation. This charlatan, with not a shred of integrity or professionalism, had the audacity to chalk up the leaks to 'weather' - a pitiful and cowardly attempt to sidestep responsibility. I'm appalled, enraged, and utterly disillusioned. To witness Tesla, a brand I once revered, reduced to a den of unprincipled scoundrels in Portland is beyond disappointing. It's a disgrace - a congregation of morally bankrupt, unskilled misfits parading as service providers. This isn't just unacceptable; it's a vile betrayal of every principle of quality and customer care. I want to be fair and impartial here—the lady at the front desk who assisted me on Saturday was quite polite, and she is not the subject of my complaint.

This review is for my delivery experience Had an easy pick up - the person that helped me was awesome and dedicated his time and listened to the minor concerns I raised. The car looked great overall and Ben made the experience even better. Once the minor concerns were taken cared of, it was as quick as signing couple of paperwork and handing over the check. Waited a bit for the clearance and then was done, whole experienced lasted for an hour. So shoutout to the folks (delivery team -2 of them) + the service team for making it a painless pickup.