Tesla

September 2026, I picked up three Tesla Model Y with friends and family in the last 2 weeks. All three pickups went seamlessly. The staff is great. They buffed out a few surface scratches. All the cars had perfect panel alignment. Now, getting a Cybertruck AC DC converter replaced under warranty. Great service.

I went in to Demo a Model Y premium and everything was smooth with my salesperson. Decided to talk about availability on a Red one, and I was one the edge about it and the Salesman Luke said that it was refundable if I decided not to move forward. I asked about the websites non refundable deposit and he stated that it is refundable. We placed the order and for some reason the wrong email was submitted, so he told me we needed to do another deposit with the correct email. I was hesitant because that would be $500 total. I again asked if it was refundable, and same response was given to me about it being refundable. Well we did the deposit again, and next was waiting for the Model Y. It comes in and I decided not to get it. I went in person to let Luke know and he stated that it will be 4-6 weeks for a refund. Today, 7 weeks later, I call the store and I spoke to the Manager Dan and he tells me otherwise. Said that the money is non-refundable. I told him what Luke said and that has never been the case. I told him I would have never placed the deposit if he would have told me it was non refundable. I have been patient and waited for updates and this is really unprofessional having sales associates like that. I just want my money back. It is not much but makes a world of difference nowadays.

The lack of care and accountability is unacceptable. I returned their vehicle clean, but they couldn’t even return mine in decent condition. That says a lot about their service standards.

We recently purchased a cyber truck I have to say Tesla is about the easiest car purchase. There is almost too easy. They offer in house financing with reasonable rates and the care team at Tesla isn’t very pressuring or demanding on customers If you schedule a test drive you show up they give you the key you drive the vehicle for an hour or two you drop it off they say thank you They don’t hound you to see the manager or talk to the finance people or anything like traditional car purchases

This was my first time bringing my Tesla in for service, and the experience has been very disappointing. I have always kept my car in a garage, so the issue could not have been caused by rodent damage. The problem was present since I purchased the car and should have been covered under warranty. I brought my car to this service center twice. During the first visit, they did not charge me and attempted to fix the issue, but the actual problem was never resolved. When I returned for the second visit, instead of addressing the original issue, they suddenly claimed it was rodent damage and charged me a significant amount, even though the car is under warranty. After this service, my car developed even more issues: “Sentry Mode turned off due to Sentry system error,” “Park Assist unavailable,” and the left turn camera completely stopped working. This has now become a safety concern since I cannot see the blind spot. Not only did Tesla fail to fix the original problem, but they also created new issues and charged me for it. This kind of unprofessional service is unacceptable