Tesla Sales & Service Center

Be very careful with them. I had an issue where the outside temperature sensor stopped working and started showing -39°. I made an appointment and received a quote for $68. When I arrived, they told me they had no idea where that price came from and that the repair would be at least $800, and possibly up to $2,800. Meanwhile, the sensor itself costs $13. I fixed everything by myself in about an hour using Claude.

I booked an appointment via the app. Then dropped off my car at the scheduled time. I took an Uber to work, as Tesla told me my repair would take less than a day and I was not eligible for a loaner. By 4:30 pm I found out that not only was the repair not done, but my car was never even looked at by the staff that day. It sat in their parking lot. They then asked me if they could keep it an additional day. No loaner, no car. I had to uber back to pick it up, as I needed the car. I rescheduled but they couldn’t get me in for another 2 weeks. The day before the second appointment, again I’m told there is no loaner available (“but you are free to wait 2-3 hours for the short repair”). In summary, the car was never even looked at on the day of my scheduled appointment. Tesla has made no effort to help me find a way to get this done in any easy manner.

David and Francis, in the service staff, were excellent. When my touchscreen died (despite all manner of DIY hacks), right before a blizzard, they were the only center within 2 hours' driving that 1) picked up the phone, 2) were friendly and thoughtful about options for how to get the car there, 3) had a loaner available, 4) communicated clearly about what they could and couldn't do. Even though it was out of my way (not towards the Bay Area), I'd take a car back to them vs. some of the others that didn't respond or didn't have as nice of customer service.

The service I received here was absolutely incredible! The staff was enthusiastic and very helpful. The facility was really modern and fun. The team had my issues resolved in half the time we originally estimated. I will never buy another brand of car! Tesla wins in every way! I do wish they sold some merch at the service centers, I definitely would have bought some. Thanks again! Tesla-Reno!

My Tesla had a v12 battery that needed replaced and I scheduled an appointment for this service center to take care of it. I worked with Dana and he was super friendly and helpful. I planned to just sit and wait for an hour or 2, but he offered me a loaner vehicle to use for the day while I waited - what a pleasant surprise and offer. Even further, we wanted to test drive an X since we plan to purchase one in the next year. Test driving the vehicle solidified that decision. The service center ended up pricing my estimated bill $100~ more than the total came to at the end. So my cost ended up being about $100 less than I expected. They were extremely fair on pricing for my service here and I'm grateful for this. Honesty goes a long way. This service team prices fairly, seems to perform good work, and are very nice people. Really great experience all around. The only real negative was that some friendly sales guy on site must have asked service for my number because I had mentioned I wanted a model X "in the future". I absolutely did not consent to anyone reaching out to me regarding a new car purchase. So a sales guy had to go out of his way to ask for my name and number from the service team, which further discourages me from using a sales rep in general. I had no idea they would email, text, and call me to politely pressure me into buying sooner than I wanted a car. Car purchase is a very low priority item. I ordered my last Tesla online without the need of any sales reps and I plan to do the same for my future vehicle purchase as well. The service team was excellent. Thank you again for a great experience all around. I wanted to leave this thorough review to help encourage good behaviors and actions and discourage bad ones as well. Thank you again for a great visit.