Tesla San Antonio - Dominion

Straight talk… Tesla San Antonio Dominion handled sales and delivery the right way. The team was sharp and professional. My advisor knew the vehicles, answered every question directly, and didn’t waste time with fluff. We went over specs, performance, and the demo drive delivered exactly what you expect from Tesla: instant power, smooth handling, and the full self driving was amazing. Delivery was clean and efficient. Car was prepped perfectly, the handover was thorough but not dragged out, and everything was set up properly in the app before I left. No surprises, no nonsense, just a high-standard process from start to finish. This location operates with a level of competence that stands out. If you’re in the San Antonio area and serious about getting a Tesla, Dominion is worth your time. Solid experience overall.

My fiancée and I wanted to try FSD to see if a Model Y would be a good fit for our new family. We were greeted by DJ and he showed us how everything works and all the features we could expect from the Model Y on our test drive. We really enjoyed our demo drive and will definitely be considering a Model Y. DJ went above and beyond in answering all of our questions and showing us everything the car had to offer. He didn’t pressure us into any decisions and made it a very enjoyable experience. Thanks DJ!

I am extremely disappointed with my experience at Tesla Dominion. After taking delivery of my new vehicle, I was promised that the issues with my car would be fixed within two weeks. When the appointment finally arrived ( 2 weeks after delivery) , I was told that the location does not perform collision repairs and that I would need to take my vehicle to another collision center. To make matters worse, the next available appointment is 10 days from now. This has been incredibly inconvenient and frustrating. Had I been given accurate information from the beginning, I could have planned accordingly. In fact, I would not have taken delivery of the vehicle if I had known it would take this long to repair issues on a brand-new car. Instead, I feel like I was given promises that were never going to be fulfilled. My delivery advisor, Diego, assured me that he would make calls to help get my vehicle repaired sooner. After delivery, I never heard from him again. When I followed up through the Tesla app, my messages were deleted and I never received a response. The lack of communication and follow-through has been unacceptable. What is most disappointing is that management was aware of the situation, yet nothing was done to resolve it or provide a better customer experience. I want to bring this to the attention of anyone considering taking delivery at Tesla Dominion. Based on my experience, the communication has not been transparent, commitments were not honored, and customer service after delivery has been very poor. I expected much better from Tesla.

I booked a self-driving test drive at Tesla San Antonio - Dominion and it was a complete joke. The front staff acted like we were a burden from the second we walked in. No greeting, no smile, no basic human courtesy. They couldn't even be bothered to say "hello." I'm a first-time Tesla shopper and expected someone to actually SELL the car - you know, explain features, point out what makes it different, walk me through the tech. Instead? Nothing. Zero. After the self-driving demo, the guy had the nerve to just say "Any questions?" without giving us ONE piece of information. Then he literally abandoned us in the car and ran back to the showroom like he had better things to do. This is how you treat someone ready to spend $50k+? Pathetic. Tesla's cars might be great, but this location's customer service is arrogant, lazy, and incompetent. I wouldn't buy a water bottle from these people, let alone a car. Save your time and go to ANY other Tesla showroom. Dominion is a disgrace to the brand.

This was my first visit to a Tesla dealership/showroom, and I was impressed with the experience. Natalie provided outstanding customer service! She thoroughly answered every question we had about owning and driving a Tesla, and she made the whole process feel easy and enjoyable! I recommend this location especially for first-time Tesla buyers!