Tesla San Diego - Miramar

Anton provided the best customer service I have received all year! Kind, communicative, and I left with a fixed car at a fair price. I would trust him with my vehicle any day! He works hard and I hope he receives a promotion soon!

This is the best Tesla service center in all San Diego. I've worked with most of the Tesla centers but this one runs a really good operation. Stephen Sai has been my service advisor a few times and he always delivers. I take my fleet vehicles here because the online estimates you get in advance are well written, the service is fast for minor issues, for larger warranty issues we almost always get loaner cars (if available). If something goes wrong their manager Anton Radiev fixes the issue. We have 7 Teslas in our fleet and are very happy with them. Tip: the waiting facilities are super nice, bathrooms clean, good coffee and fast internet.

I've been one of Tesla's biggest supporters for years. I'm on my second Tesla, have recommended these cars to friends and family, and genuinely believed in the company. That's why this experience with the San Diego Service Center has been so disappointing. My Model Y is just outside of warranty. Last night, the car prompted me to install a routine over-the-air software update. It seemed completely normal. When the update finished, the center screen was black and never came back on. The car was working before the update and unusable afterward. Tesla Service told me it was a hardware failure that I was responsible for paying for. I find that incredibly hard to accept given the timing. I asked what hardware actually failed and if they could show me the fault codes or explain what happened. They couldn't tell me what component failed or provide a clear explanation. Instead, I was presented with a repair bill for thousands of dollars to replace the computer. From my perspective, it feels like the software update left my vehicle with a dead computer, yet I'm the one expected to absorb the cost. To be fair, they did provide me with a loaner vehicle, and I appreciate that. But a loaner doesn't change the fact that I was left paying thousands of dollars after a Tesla-issued software update immediately preceded the failure. This is the first time I've ever felt let down by Tesla. What makes it worse is that I've noticed the service experience in San Diego has steadily declined over the years. As Tesla has grown, it feels like customer support has become less transparent and less willing to stand behind its products. I still love driving my Tesla, but this experience has seriously shaken my confidence. Loyal customers deserve better than being handed a massive repair bill without a clear explanation, especially when the problem appears immediately after a software update initiated by Tesla.

Anton extended himself to a degree that I did not anticipate. I arrived at the location at 7 PM with the tow truck. Typically the location is closed at this time. Anton extended his day to ensure that I was taken care of, and I had a rental to be able to make it to work the next day. He was extremely respectful and friendly. This interaction alone built my brand loyalty more so than I already have. Tesla is already an awesome vehicle. Add this type of customer service and there is no brand that can compete.

Want to give a huge thanks to this location for taking over my battery replacement. Miguel took great care of me and he was the one that I spoke to when dropping of my car. He is the pinnacle of great customer service. Service center found that there was a part under my car that was broken and were quick in giving me a proper quote and repairing that as well. All done through the app and I have never dealt with such a smooth process throughout. Loved the loaner and I am now considering a newer M3P soon!