Tesla Santa Clarita

I have been to several different Tesla service centers and I have to say this one was efficient and quick. Their Customer Service was 10 out of 10 and Freddy did an amazing job knowing that I came in with three kids. We had some unexpected issues, but he walked me through every moment waited for approval before moving forward and was transparent throughout the whole process. The North Hollywood lobby area also doesn’t have as many kid, friendly amenities like this one. Burbank’s lobby area is also small smaller.

This was my first time bringing my Tesla in for service, and I had an excellent experience. I came in to have the air filter replaced, windshield wipers changed, and the front camera cleaned. When I arrived at the service center, I was immediately greeted by a team member and directed to the next available advisor. I had the pleasure of working with Isaac, who was incredibly kind, thorough, and professional. He made the entire process feel seamless from start to finish. Isaac took the time to show me how to follow my service appointment in real time through the Tesla app, which I thought was such a cool and convenient feature. I loved being able to see exactly what was happening with my vehicle, when the work was in progress, and when it was completed. He also provided quotes for a few additional services, which I really appreciated. My car was in service for about an hour, and when everything was finished, Isaac came and found me personally to let me know it was ready. The entire experience was smooth, efficient, and stress-free. Five stars to Isaac for his outstanding customer service. When I return for future service, I’ll definitely be asking for him again. Thank you for making my first Tesla service experience such a positive one!

Alex is hands down the best mechanic at Tesla. After many visits with another mechanic, Brian, the car’s concerns seemed to be disregarded despite repeated service appointments. Alex took the time to properly diagnose each concern, ensured everything was entered into the service order correctly, and reassured me that this time the repairs would truly be completed. And we can’t forget Gi Gi — I’m sure your full name is something I probably couldn’t pronounce. Gi Gi has been here through the entire process while my vehicle has had repeated issues. As a female walking into a mechanic’s world, it can feel intimidating, but not with her there. She goes above and beyond to make customers feel heard. Even when something may be outside of her control, she still puts in the effort to do her absolute best. Gi Gi is the “mom” of the mechanics — she runs this service center like a family unit, and you truly feel that when you meet her. I’ve come in on days when there’s chaos everywhere, yet she keeps the fires out while remaining calm, reassuring, and professional every single time. Thank you, Alex and Gi Gi, for everything — and thank you Tesla for employing some of the best people you could find. It truly makes life a little simpler on some of the hardest days.

Following a service appointment on February 27 for a spoiler to be put on, I discovered damage to my vehicle that was not present prior to the visit. I reported the issue immediately and provided photographic evidence. I was told the matter would be reviewed against intake photos; however, no follow-up was provided, and the case was closed without resolution. A subsequent phone call on March 19 did not result in any meaningful action or timeline for investigation. I am disappointed with the lack of accountability and communication regarding a service-related concern.

Brought my 2021 Model Y in for a 12V battery replacement. The atmosphere was great and the employees were friendly. Elizabeth in particular was very helpful. The downside was being charged $26 for a coolant refill. Just like the windshield wiper fluid I think the coolant should have also been complimentary. The coffee machine in the lounge was broken too which was a bummer. Other than that it was solid service overall.