Tesla Service Cherry Hill

I scheduled routine maintenance for my Tesla, and as always, the customer experience was flawless. The service personnel were knowledgeable and friendly, and the customer lounge was fully stocked with coffee, tea, and water. The seats were comfortable, and the lounge was clean. Tesla also provided free WiFi for everyone while they waited, and the bathrooms were clean and well-lit. As expected, Tesla provided outstanding customer service. .

Always a smooth and pleasant experience.

Very disappointing experience at this Tesla Service location. I paid about 1500 dollars for a windshield replacement, which is more than places like Safelite charge for the same job, and it took longer. For that price, I expected better quality and better handling of issues. The new windshield has a visible defect directly in my line of sight. It looks like a flat chip or lamination flaw inside the glass and it is noticeable while driving. I’ve completed windshield repair training through Delta Kits and have hands-on experience identifying and repairing stone chip damage. This does not look like a normal fresh road impact. I don’t know if it happened during manufacturing, transport, or installation, but it deserved a real inspection. Instead, Mike and Lon immediately said it was road damage and not their responsibility. There was no meaningful evaluation. It felt dismissive and speculative rather than technical and professional. This is my third Tesla windshield in under 100,000 miles. With that history and now a visible flaw in the new glass, my confidence in the durability and quality is low. When I asked for contact information for regional management, I was told to go through the app. I have since contacted Tesla’s call center myself to escalate it. For what Tesla charges, the level of customer service, service recovery, and technical attention here was not what I expected. I would hope Tesla invests in retraining on customer service, proper issue evaluation, and stronger industry-aligned oversight at this location. If you get service here, take your time and inspect everything carefully before accepting it in the app and leaving.

Tried to have them repair my Frunk brought in under warranty originally and they couldn't diagnose the problem. Brought it back under the extended warranty we purchased when we realizedit wasn't fixed. They charged us the deductible and again failed to fix the problem citing they can't diagnose it. Expect lack of professionalism, lack of up front communication (if they communicate), and rude behavior.

Terrible handling of our vehicle while in the service center at this location for a failing battery. Their mishandling of the car caused one of the tires on our vehicle to become punctured in an area that rendered it impossible to patch up, and they’re sticking us with the bill for a new tire. They’re doing this despite video evidence of a perfectly intact car prior to it being taken by the tow truck driver to the center, and having no history of completely flat tires in the log system prior to the car going to the service center. Expect issues if you absolutely have to use this service center and document everything, because they’re not trustworthy.