Tesla Service Colorado-Superior

I had hoped for a better outcome, but I'm never taking my vehicle here again. I originally made an appointment to go in for a hole in my tire using the app and showed up the next day. After waiting an hour I had to ask an employee what was going on, and was informed that my appointment had basically been ignored by the system and it didn't exist. Thankfully they were nice enough to put me in that same day, and after getting the wheel replaced I was able to drive back home. Once I got home I realized that they had put the wrong tire on my cyber truck. I wasn't able to get a hold of them until the next day because they had already closed, and next day they said that I could bring it in that day to get it handled. After waiting a few hours for that to be taken care of, I finally make it home and realize that they've cracked my display screen, most likely while attempting to clean part of my dash. I try to get a hold of them, but they've already closed for the weekend. The next Monday I tell them what happened, and they ask for pictures and that they'll forward it to there service manager. That was literally the last I ever heard of it, they closed the communication chain and did absolutely nothing. A $2,000 plus problem that they caused, and now I'm on the hook for it . I've never had service like this at any other Tesla Service center, and I'm definitely never coming back to this one.

First time taking my tesla for an issue on my speakers not working. They charged a diagnosis fee but couldn't figure out what was wrong so I wasted the money. First said it was the coolant being low (which I never got a message or something on my car so I was weary) tried to sell me a flush in which I declined since it has nothing to do with my speakers. Did a topoff of coolant instead and still speakers didn't work so I don't trust their diagnosis and took my car with me. Definetely not a good experience and I've been to tons of other brand dealerships.

From my only experience at the Superior location I wouldn't recommend going there. Talked to a woman on the phone about my car issue. She said there wasn't any appointments available but I could still come in and it would just take longer. She however, did not tell me "longer" meant three days of holding my car. I left and will get service elsewhere. I hope in the future their team learns how to communicate better so they don't waste people's time.

As of writing this review I have been sitting at this service center for 9 hours now without an update on my car. And I just have to wonder what the point of even making an appointment was? The service manager never messaged me back in the app during my repair. I had asked if I could obtain a loaner so I could go to work for the day, crickets. I got to the service center today at 8:30am and my car wasn’t even looked at until after 2pm. At one point I was so hungry that I literally went to Tesla.com in order to book a test drive of a vehicle so I could pick up lunch. After lunch, I saw my car was still in the parking lot so I grabbed my electric Onewheel and rode through the biking system for two hours. By the time I got back they had begun looking at my car but I was still stuck there with no updates at 4pm. Overall this has been one of the worst service experiences I’ve ever had. Take your car to the Loveland service center where they have never left me stranded all day. The Superior location is in desperate need of some actual customer service improvement skills. Update: I just got off the phone and after waiting here all day they said they won’t be able to complete my repairs and it won’t be until Monday (today is Friday) I am beyond frustrated! I have no vehicle and I’ve been here for 9 hours! Update Update: Shane the new service manager called me, we discussed the situation and I’m more than pleased with the outcome. In short, Tesla the company took pride in their work, I wasn’t forced to pay for it and now my car works great. This was was I was hoping for and proves that when Tesla communicates the process is so much better. Updating to 5 stars

My car was returned covered in dirt and debris on the dash and with a broken rear view mirror. The front desk representative simply said the damages to the mirror were “internal and not caused during service” based a single photo alone, and subsequently ignored me about it. I was able to replicate a noise concern immediately in a ride along with a technician, and he seemingly lied about implementing a solution. The noise was immediately audible upon returning to my vehicle after service. Finally, the car was returned with lots of condensation within the front camera housing (something that has never happened before). Overall, this was an extremely unprofessional and awful service experience. I highly recommend you take your vehicle anywhere else.