Tesla Service Doral

Horrible customer service. Asked people for help and literally i had to figure things out myself. Do not recommend this dealer

I came in to service my car, which needed tire rotation, air filter, replacement, and a small repair on the front bumper. The service was amazing! I was immediately seen. The Service rep was very clear and thorough with the work that was going to be done. The waiting area was very accommodating and they finished the work quicker than expected in less than an hour.

I went in 4-5 weeks ago to have my 12V battery swapped and paid ~$300-400. Over the following weeks, numerous new novel problems and alerts started to arise eventually leading to my car becoming inoperable. Could not shift into gear. Could not put it into Tow Mode. I’ve had the car for 7 years, never had these problems. I ask Tesla to please fix it. They tell me “mobile service isn’t possible, you’ll need roadside.” So I call my insurance roadside assistance, hire a tow truck through insurance and because my car cannot even shift gears tow truck says he can’t tow it from my parking garage because it is so messed up that it cannot get into Tow Mode nor shift into Neutral etc. So I tell Tesla I really need “mobile service” and they say I need to pay them $300-400 just for towing to them. To fix the numerous novel problems that they created from a simply 12V battery swap. It’s been a huge hassle and pain because I don’t have a choice but to simply pay them the money. I’ll of course never buy Tesla again, and I’ve told all my friends and family the same.

The service was very very good, Daniel Cruz was very professional and very accommodating. He explained and answered all our concerns. I will definitely recommend him to everyone. The waiting area was very comfortable and I will also recommend this place to any Tesla owners who needs services for their cars. Thank Daniel for your wonderful service.

First time visiting this brand-new Tesla Service Center and I’m genuinely impressed. The service was excellent—my concerns were addressed immediately, I was provided a loaner, and communication was constant. I got regular updates through the app and by phone, and the follow-up afterward was amazing. Nothing to complain about—5 stars. Special thanks to Sebastian, my service advisor, for taking great care of everything. I’d definitely choose this location again.