Tesla Service Flower Mound

Brought my tesla in for a coolant issue and worked with Ethan Pitcher as my service advisor. What stood out was the communication. When the technician found unexpected debris packed into the front cooling stack, Ethan called me personally to explain what they'd found instead of just pushing an estimate at me, and he sent photos when I asked for them. I had questions about which components genuinely needed replacing versus what could be cleaned and reused. Ethan didn't brush that off — he made sure all my questions were answered. That's the part that impressed me most, because it clearly wasn't just him. The tech tried different ways, and gave an honest assessment instead of the easy one. You can tell Ethan has a good relationship with the shop floor, and that he's willing to spend his own time advocating for a customer. Not every advisor can get that kind of cooperation, and not every one would bother. We went back and forth several times and he made sure that we landed on the right approach for the car. He was patient the whole way and never once made me feel like I was being difficult for asking. Honestly, that's what I'd tell other owners about this location. I've had experiences at other repair shops where you leave feeling talked down to, or unsure whether you actually needed what you paid for. This was the opposite. I understood my car better afterward and I felt like I'd been dealt with straight. Thank you Ethan, and thank you to the technician who did the work.

I can’t say enough about the outstanding customer service I received at the Tesla Service Center in Flower Mound. I arrived just before closing after dealing with an ongoing A/C issue that had left me without air conditioning during the extreme Texas heat. Billy immediately took the time to listen to what had happened. I explained that my appointment at the North Fort Worth Tesla Service Center had been moved just two days before my scheduled visit, even though this issue had been ongoing for weeks. I was frustrated, overheated, and honestly felt like I was out of options. Instead of simply telling me there was nothing he could do, Billy showed genuine empathy. He worked to find a solution, got my vehicle checked in, and even arranged a loaner vehicle so I wouldn’t be stranded without transportation. That’s what real customer service looks like. Unfortunately, my experiences at the North Fort Worth location have been the complete opposite. The service advisor there has consistently come across as if she doesn’t want to be at work—especially on Saturdays. Rather than trying to help or showing any understanding of the situation, the attitude has always felt like, “Sorry, I can’t help,” without any effort to explore solutions. After multiple experiences like that, it’s clear the difference isn’t just one interaction—it’s the overall customer experience. The Flower Mound team, especially Billy, completely restored my confidence in Tesla Service. The customer service at Flower Mound is 100 times better than what I’ve experienced at North Fort Worth. Because of Billy’s professionalism, empathy, and willingness to help, I will gladly drive the extra 30 minutes to have my Tesla serviced in Flower Mound from now on. North Fort Worth has lost my business, and if the customer service there doesn’t improve, I doubt I’ll be the last customer to make that decision. Thank you again, Billy, for treating me like a valued customer when I needed it most.

Came to the dealership to check new availability. Staff was friendly and helpful. Had a fantastic experience with self driving.

Very efficient queueing system in place. Easy and fuss free. Totally different experience

Useless service. As a former technician, this is the laziest service center I have seen. Cannot install basic parts within factory spec, cannot order parts, and has billed me without my approval of work. Go to have service preformed and they try to sell me an entire window regulator assembly but cannot tell me why. Technician installed window seals so badly both windows would not go back up then they wanted to charge me to fix it.