Tesla Service Long Beach

After a tire shop told me there is an issue with a part on my car suspension, I took it to the service center to get it fixed as I assumed it would be under warranty since I’ve never had any issues. The service center said nothing was wrong and that because nothing was wrong, they had to charge me $170 fee to look at my car. If something had been wrong, they said the whole experience would’ve been covered by the warranty. This is a very shady business practice when I dropped off my car. They did not make this clear at all upfront, and they would not waive the fee or counts the inspection as part of my warranty. My service person said he would waive the fee and then when he went to the manager she said she would not.

If I could give 0 stars, I would. The service department is completely incompetent. I paid over $7,000 for repairs on my Tesla Model Y, and the entire experience was frustrating from start to finish. First, I was told the diagnostic would take about 24 hours. Instead, it took over 72 hours with little communication or explanation. Second, I was told I could pick up my vehicle after hours from the overflow lot if needed. When I arrived, my car had been locked behind the service gates, making it impossible to retrieve until the next day. Because of their mistake, I had to pay for additional Uber rides. To make matters worse, after picking up my vehicle, I immediately noticed a parking sensor obstruction warning that had never appeared before my service appointment. When I contacted them, instead of taking responsibility and inspecting the issue, they argued with me for 15 minutes and then refused to look at it unless I paid another $275 for a diagnostic on a problem they likely caused. After spending over $7,000, I expected professionalism, accountability, and quality work. Instead, I received poor communication, wasted time, additional expenses, and a new problem with my vehicle. I would not recommend this service center to anyone.

Santee made my service experience at Tesla Long Beach absolutely seamless. From the moment I dropped off, he was professional, knowledgeable, and kept me updated every step of the way. He took the time to explain exactly what was being done and made sure everything was handled right. Honest, efficient, and genuinely cares about taking care of customers. If you’re coming to this location, ask for Santee he sets the bar for what great service should look like. Highly recommend!

Don't let the low number of poor reviews lead you to believe this is not a top notch business. This service center has done an amazing job for me will all of my Tesla cars. Their customer service is amazing, the venue is clean and they are quick and great at their jobs. Zero complaints or problems.

Started a service request with the Tesla Long Beach Service Center due to issues with my Model Y's windshield on delivery. Service Advisor Fernando was fantastic with assisting with my request over the phone and in person. Very courteous, professional, and displayed great customer service. On my scheduled service day I met and was assisted by Service Advisor Roy, who also was great and assisted with everything that I needed. The repair was done promptly and was completed with outstanding workmanship. I am very satisfied with my experience from beginning to end, and this will be my go-to Service Center for all future service.