Tesla Service Montebello

Only go here if you want them to abuse your vehicle and get as much money out of you as they can. Please go to a different Tesla service center! This is the only one that i’ve been to that’s like this.

These guys really took care of me in a pinch and I can't express enough thanks. The technician ran into an issue on my older Tesla that warranted a call and patiently explained the issue to me even sending pictures through the Tesla App of the problem. They got the service done for me correctly and now my car is safer to drive than when it came in. Thanks guys, great attention to detail. Would come here again :)

I recently had my vehicle serviced at the Montebello center, and I cannot praise my Tesla Advisor, Danny, enough. From start to finish, the entire experience was completely seamless, and that is entirely thanks to them. Danny is the absolute definition of a professional. Their communication was stellar throughout the entire process—they kept me updated every step of the way so I was never left wondering about the status of my car. On top of being incredibly efficient, Danny is exceptionally friendly and approachable, making what could have been a stressful service appointment a genuinely pleasant experience. They went above and beyond to ensure I was completely taken care of and that all my questions were answered. If you are heading to the Montebello service center, ask for Danny. Tesla needs more advisors like them! Thank you, Danny, for the outstanding service!

I was very disappointed with my experience at this Tesla Service Center. I was visiting from Canada on a long-distance road trip. The night before, while trying to charge my vehicle, I discovered that my Tesla was unable to use Supercharging. I contacted Tesla Roadside Assistance, and the roadside staff were professional and helpful. They understood that I was traveling and that I planned to go to Disneyland the next day. They even asked whether I was staying near Disneyland and recommended a closer service center for my situation. Roadside Assistance also told me that the service center would provide the necessary loaner vehicle for my situation. However, what actually happened at this service center was completely different from what Roadside Assistance had told me. In my opinion, the way the service center staff handled the situation appeared very unprofessional and inconsistent with Tesla Roadside Assistance’s guidance. The next morning, I went to the service center as instructed by Roadside Assistance. A staff member took me to the charging station at the service center and charged my vehicle briefly. After that, he said everything appeared to be normal and told me they could not inspect the vehicle at that time. I explained that I was a traveler from Canada, not a local resident, and that being unable to Supercharge made it very difficult to continue my road trip. The advisor told me I could leave the vehicle there, but they would not be able to inspect it until Monday or Tuesday, even though I arrived on Friday. They also said a loaner vehicle would only be available on Monday or Tuesday. This meant I could potentially be without a vehicle for three days, which was extremely difficult because I was traveling with a young child and could not simply rely on Uber or rideshare services. I asked them to check with a manager because this was a special situation. I also explained that I had a young child with me and that we had travel plans to Disneyland. However, the staff member responded in a very blunt and dismissive way. He basically told me that even if I had a child, and even if I had Disneyland plans, they still could not help me because they had no available time to inspect the vehicle. At one point, they also mentioned that even if they gave me a loaner vehicle, I would not be allowed to take it out of California. I said that was fine and that I could accept this restriction. However, after checking again, they still said they could not provide same-day service or a loaner vehicle. I also noticed from Google reviews that another customer seemed to have experienced a similar issue. That customer also mentioned that the staff at this location simply told them to make an appointment and come back later. After that, I immediately went to another Tesla Service Center. The staff there were extremely professional, friendly, and helpful. They inspected my vehicle quickly, confirmed the issue, and arranged a loaner vehicle so I could continue my trip. Based on my experience, the way this service center handled the situation and the overall quality of customer service were very disappointing. I understand that service centers can be busy, but for travelers who experience charging issues during a long road trip, especially families traveling with young children, there should be better communication, more flexibility, and a more helpful attitude.

Tesla service has gotten significantly worse over the past couple years. It seems that Tesla policy is to now have techs do everything in their power to avoid allowing vehicles to be dropped off in the first place if a concern can’t be replicated immediately, so if you’re experiencing an issue near the end of your warranty expiration date, you’re SOL. At least give me the typical dealership parts cannon if you can’t diagnose an issue properly.