Tesla Service Naperville

We worked with Anthony today after a wiper malfunction, and he was so kind, patient, and helpful. We both have had years of interactions with needing vehicles serviced etc., and we’ve never had anyone as great as him. He explained the issues without a hint of condescension and explained it multiple times and went above and beyond. He was completely transparent with what maintenance was required and what certain services would cover. We will come back to this service center because of him! Tesla is lucky to have him.

I brought my car in for a steering issue and what happened afterward was honestly unacceptable. After the service, my car came back smelling strongly like marijuana, which is completely unprofessional for any service team especially when they are responsible for someone else’s vehicle. After I complained, management had the car detailed, which I appreciated at first. But when I got the car back again, I noticed damage to my front seats that was not there before. The material was torn/ripped, and when I brought it to their attention, I was dismissed and told it was “wear and tear,” which made no sense given the condition beforehand. To make matters worse, the service lead was rude, dismissive, and unwilling to take accountability. Instead of trying to make things right, I was told pressure somehow caused the damage, which felt like an excuse rather than a solution. Between the marijuana smell, damage to my interior, poor communication, and lack of responsibility, this was one of the worst service experiences I’ve had. I trusted them with my vehicle and ended up with more problems than I started with. I would not recommend this service center based on my experience.

I had a really good experience at the Tesla Naperville Service Center and wanted to share it. This was actually my second time coming to this location. The first time, they took care of a camera issue that was affecting my FSD and even provided me with a Model X loaner, which I really appreciated. Most recently, I had a tail light issue and initially went to the Westmont location. They told me I would need to pay a $250 diagnostic fee and go through a full inspection, which didn’t make much sense for what seemed like a simple problem. I decided to try Naperville instead, and the experience was completely different. They diagnosed the issue right away and fixed it in about 40 minutes with no unnecessary charges. Shoutout to Anthony for the help. He was professional, efficient, and made the whole process easy. This definitely showed me how much service can vary between locations. I’ll be sticking with Naperville going forward.

This service center is amazing. They were very thorough with their work, checked in with me before marking the service complete to make sure they had addressed all possible issues, and offered to do a test drive upon pickup. The concerns that came up for my car were warranty covered and they gave absolutely no pushback about it.