Tesla Service Richmond-Glen Allen

Went with my daughter to pick up her 2023 model 3 tesla. Extra sales manager, could I test drive the vehicle?He said there was no need because they do thorough inspections on their vehicles when they arrive. And the way tesla set up your unable to test drive their vehicles. This particular vehicle had a clean car fax.No accidents on the vehicle with 17000 miles. Doing my own inspection of the vehicle found out the vehicle had been totally repainted. The salesperson said they must live on a rock driveway, but the car had been repainted from top to bottom. And I was displeased at his concerns about the paint wasn't as great as mine or my daughters.

Adrian assisted us. I highly recommend him to anyone looking for a great car buying experience! He is extremely knowledgeable and I know he will be there if I have any questions, even after the sale is completed. Thank you Adrian and the whole team! Excellent service!

Came in for a tire replacement after a flat and left extremely frustrated. No one explained what caused the flat or why it couldn’t be patched instead of replaced. There was zero transparency about the repair. The front desk experience made it worse—Robie was passive aggressive, ignored me at first, and kept repeating that she was “the only one there” when I simply asked for an updated finish time after already waiting over 2 hours past the original 12 PM estimate. Then I was told it wouldn’t be ready until 3:30 PM. Waiting that long with no clear updates or basic customer service isn’t acceptable. Definitely not coming back.

It would be 0 stars if possible. 2023 Model 3, still under warranty. I made an appt 6 weeks ago. Sentry Mode goes off for no reason. After keeping the car for 3 days, its supposedly an app I have "pinging" the car, yet no such app exists. 3 other issues were on the ticket and no repairs were made at all, an excuse given for all 3. The warranty isnt worth the paper its written on. They will find any excuse they can to avoid doing the work to fix things, until youre out of warranty of course. Not only did they refuse to do my warrantied work needed, but took advantage of a coworker with a $2500 "repair" for an issue that still exists after. These people dont know how to fix a car. They only know how to read a computer screen. Make the drive to another place, thats probably what I'll have to do. Its a shame there isnt another option within 2 hours, Tesla really needs to improve.

We drove almost 200 miles for this appointment because appointments were a 3 month wait in Raleigh, NC. My initial encounter with the gentleman at the desk was not great, but once I met my technician Mike, everything turned around. He cared, we went on drive to find the issue, and they did not stop until they figured it out. The lady and gentleman in sales were also very helpful. JP, another technician, got the car supercharged so we could make it home on our long drive back to NC. The service was amazing.