Tesla Service Riverside-Lindbergh

Tesla as a company may suck but the people who work in the service dept at this location don't. Every time I've had to come in (far to many for a brand new car) the service people have been great. Had to bring my father's 2026 model X in. Less than 6 months old and already the air suspension malfunctioned and the trunk refuses to latch and close. Efran helped me this time and just was great to work with. He did everything he could to make sure the issues were heard and took everything seriously. The last time I came in the service tech was also extremely helpful.

Very disappointing and frustrating delivery experience. I had an 11 AM pickup appointment for my new Model Y, but when I arrived, the vehicle only had 15% battery and was still being charged. The car was also still being cleaned and prepared after I got there. I ended up waiting over an hour and a half even though the delivery appointment had already been scheduled in advance. What frustrated me even more was that such a simple request couldn’t be accommodated. The vehicle purchase already included both my name and my husband’s name, but because I came alone to pick up the car, they only printed my name on the delivery sign. I politely asked if they could reprint a simple A4 paper with both of our names for a photo, and they refused. After finally receiving the car and preparing to leave, a staff member suddenly asked me if I had signed the paperwork — except nobody had even given me any documents to sign yet. I ended up sitting in the car waiting again for someone to bring the paperwork over. On top of that, nobody explained how to use the vehicle. This is my first Tesla, and I was left trying to figure everything out on my own — basic features, where the key cards were, how certain things worked, etc. Then, right when I thought I could finally leave, they suddenly told me my husband also had to be physically present to sign before I could take delivery. This made absolutely no sense because my husband had already communicated with Tesla beforehand that I would be picking up the vehicle alone, and they had already confirmed everything with us, including what documents I needed to bring. Being told something completely different at the last minute after hours of waiting was incredibly stressful and frustrating. The entire process felt extremely disorganized, unprepared, and unprofessional. For a vehicle at this price point, I honestly expected a much smoother and more supportive delivery experience.

I’m honestly really disappointed and discouraged by my experience with Tesla and the Riverside service location. When my vehicle was first towed in, I was offered an Uber, which I genuinely appreciated, and thought was a sign that things would be handled smoothly. Unfortunately, that support didn’t carry through. When my car was ready for pickup, I asked if someone could pick me up or if an uber could be arranged to help me get to the service center, since I don’t have reliable transportation and work a standard 8am 5pm schedule. Instead, I was told the car would just be left unlocked and that I could come “any time.” That answer felt disconnected from my actual situation. Not everyone has flexible work hours or someone they can rely on for a ride, and I was left trying to figure it out on my own. What makes this even more frustrating is that the service was for a failed bluetooth sensor under warranty, this is the second time I have had this car at this location for sensor issues. This Tesla has only 11k miles, how can this be my fault? Rather than feeling supported through a warranty issue, I ended up dealing with additional stress, ubering to and from work, and now another out of pocket transportation just to get my own vehicle back. I expected a more thoughtful and coordinated experience from a company like Tesla. Instead, it felt like the responsibility kept shifting back onto me, even though the issue wasn’t caused by me in the first place. I’m sharing this because I genuinely hoped for better. Right now, I just feel let down by how it was handled. Id never recommend a Tesla to anyone.

Quick service and offered a loaner. Comfortable waiting area. Estimated to be covered under warranty. Came in for HVAC and Rear Spoiler issue. Service center looked me up and knew the code from the app. Very efficient.

This morning, I ran into a concerning issue with my Tesla…it wouldn’t go into DRIVE, and several error codes appeared on the screen. I contacted the Tesla Service Center in Riverside and spoke with Ruben, who was incredibly helpful from the very start. He calmly explained the possible issues with my vehicle and let me know it would need to be towed in for service. Thanks to AAA, I had my car at the dealership about an hour and a half later. Once I arrived, Ruben was there to assist with the check-in process, making everything feel organized and stress-free. Just a few hours later, I received a notification via the Tesla app letting me know my vehicle was ready for pickup. I was able to pay through the app, and after a quick check-in with Ruben, I was back on the road. The entire experience…from the initial phone call to driving off in my repaired Tesla was smooth, efficient, and reassuring. Ruben went above and beyond to make what could have been a frustrating situation as easy as possible. Big thanks to Ruben and the Riverside Tesla team for the excellent service! FYI: The 12V battery needed replacing.