Tesla Service San Diego-Kearny Mesa

I took my vehicle to get serviced under warranty, as I reported a dead battery in the freeway which requires a tow last week. Tesla assured me that everything was completely fine. My car died in Tijuana today, I asked for them to actually look at the battery this time and they tried to run game on me. It was wild when I have an advanced understanding of the battery system yet they were saying things like it’s the 12v battery and refused to run a diagnostic test on my vehicle after attempting to stick me with a bill of 265 then went up to over a 1000 dollars until I finally stepped in and said they had to run the diagnostic they kept claiming they have ran remotely for 2 weeks and two breakdowns. It’s obvious Tesla simply didn’t want to test the battery because it would show that the battery had suffered a catastrophic error. They litterally told me to come tow the car at one point without even trying to fix it by claiming that because it was 800 miles past warranty, not understanding that I am a future attorney and that I know the law regarding what their warranty covers. Terrible experience, still no car, and they refused a loaner. All of this while I’m already super stressed for the bar exam next week. I even sent this photo in the chat to demonstrate that the battery failure had caused my window to get jammed in the windowsill, so I couldn’t actually open the car door without breaking the window. They attempted to have me come pick up the vehicle with the broken glass still. Honestly, the whole vibe was scary, Because it seemed like they were more angry at me for trying to just get my battery replaced like their warranty promised, Rather than just simply trying to do what they promised they would do when I purchased the vehicle new. Do better Tesla.

I had my southsea pearl earrings ( given by my late mom) fall in between the console of our car and Carlos ( Associate) was very kind to help us with our concern and updated us every step of the way. Ramon was our technician. He went beyond our expectations. I really appreciate how he made sure to find my earrings. Both staff of this Tesla are 5 Stars for me both accommodating and kind. Thank you again Clairemont Tesla! Appreciate you!

Great place! Marc Ostertag was very knowledgeable and helpful when I brought my Model 3 performance in for service. They even helped me with a complimentary loaner car so I could get around while my car was serviced! Highly recommend.

Marc helped me to check the popcorn-like noise when reverse and their technician was able to address the issue within 1.5 hr. I scheduled the appointment on the app and check-in was smooth. I cannot comment on other services yet.

I brought my car in for service and was told it would be ready in two hours, so they couldn’t provide a loaner. It has now been over three hours, and my car is still not ready. Based on this experience, I would not rely on the time estimates provided by the service representatives. Ver bad experience. Time is the most valuable asset we all have.