Tesla Service Sterling

Super smooth and easy service facility. Everything is done through the app, not much contact required. It was our first routine service on our Model 3, and they ended up comping some of it and saving us some money. I got a loaner Model Y for the evening and it was super clean and charged up with free super charging included. I was able to drop.off the loaner after hours and pick up my car without needing any keys or anything, since we just added the key to my phone. Honestly, it was the easiest and most convenient service I have ever experienced. Definitely going back for my next routine service.

I had a really good experience. My car suddenly started showing a charging port warning that prevented me from driving, so I brought it in to get checked out. Ryan Young, my Service Advisor, was great to work with. He was friendly, helpful, and very accommodating throughout the process. Since they were out of Tesla loaners when I arrived, he offered Uber credits so I wouldn’t be stuck without transportation. Luckily, while I was waiting, a loaner became available and Ryan got everything set up for me right away. The service only took about a day, and they found that the charging port had become fried and needed to be replaced. The repair was completed quickly and my car has been working perfectly since. I was honestly surprised because I had read some negative reviews beforehand, but my experience couldn’t have been smoother. The staff was professional, communication was clear, and the issue was resolved quickly. Special thanks to Ryan for making a stressful situation much easier to deal with. Great customer service and a great overall experience.

I’ve been a loyal Tesla customer for years, which is why this experience was especially disappointing. This was honestly my first time ever picking up a vehicle from a service center in this kind of condition. When I dropped off the car, it was very clean and well taken care of. I’m very particular about my vehicle, and when I picked it up, there were tools left inside and including a 12V battery. The interior looked messy, items wereout of place, and even my driver profile seat settings had been changed. On top of that, when I drove off, there was a strange noise coming from the vent area and an error message appeared saying the 12V battery needed replacement. What made me more concerned was that I received a call around 6:30 PM the night before telling me the car was ready. During the call, I was told the team had rushed to complete everything and make sure the vehicle was fixed. I was already skeptical because it was late in the evening, and since I also get off work late, I decided to wait until the next morning to pick it up so I could inspect everything properly in daylight. Honestly, I’m glad I did. This all happened while it was raining, after I had already transferred everything from the loaner back into my car. It made for a very frustrating and disappointing experience, especially after already paying a significant amount for the service. To Tesla’s credit, Ryan from the service team was very professional, knowledgeable, and helpful throughout the situation. I truly appreciate the way he handled things and helped make the experience less stressful. I’m writing this mainly so management can take a closer look at the quality control and final inspection process before vehicles are returned to customers. My vehicle now has to go back into service again, with a new pickup date scheduled for Monday to address the remaining issue. I’m hopeful everything will finally be resolved properly.

Extremely disappointed with the service experience at the Tesla Service Center in Sterling. Tesla gives you an amazing experience when purchasing the car, but a horrible one when it comes to servicing it. I had a scheduled windshield replacement appointment and after waiting for over an hour, I was told they didn’t even have the windshield in stock and needed me to come back two days later. I returned as instructed and was told the car would be ready by 2 PM. At 2:15 PM, the car hadn’t even been checked in yet. They then told me to take a loaner and come back the next morning because it would “definitely” be ready. The next morning, I arrived only to be told it still wouldn’t be done until the end of the day. I left again and came back the following day. Finally, the car was done — except they failed to transfer most of my windshield stickers. Before the service, I specifically asked about them and was told that if they couldn’t transfer them, they would place them in the cup holder. Initially, only one sticker was transferred and nothing was left in the cup holder. After I complained, they eventually gave me the stickers back, but they were damaged. One of them was my electronic gate opener sticker, which will now cost me money to replace. To make matters worse, the app claimed they completed several complimentary items like refilling the wiper fluid, yet none of it was actually done. Poor communication, repeated delays, wasted trips, and zero accountability. This is honestly my last Tesla.

Service Review: Tesla Service Center I recently had my vehicle in for service, and I wanted to take a moment to recognize the outstanding experience I had with my service advisor, Kevin. In an industry where it is all too common for service centers to push unnecessary work, Kevin’s honesty and integrity truly stood out. He demonstrated a level of transparency that is rare to find; rather than moving forward with a broad service request, he took the time to verify exactly what the vehicle needed and communicated with me clearly and honestly. It is clear that Kevin prioritizes the customer’s best interests and the long-term relationship over a one-time transaction. This "customer-first" approach has earned my complete trust and is the primary reason I will continue to bring my vehicles back to this location. If you’re looking for a service advisor who operates with the utmost professional integrity, I cannot recommend Kevin highly enough.