Tesla Service The Woodlands

If I could give this location 0 starts, I would. I’ve had two separate bad experiences here. Not gonna go into detail, but I would choose the 290 Tesla location every time. Not to go too much into detail, but they are very bad with communication and have very little empathy. I complained on a female service advisor and not enough action was taken to make me feel like appropriate action was taken towards them by the service supervisor. I should put their names, but won’t because I’m a nice guy.

Huge thanks to Mandee and Lucero for the top-tier service. They went above and beyond to make the whole process incredibly smooth. Highly recommend this team!

I need a new camera for my Model Y - a 10 minute installation and they tell me they dont have appointments until ONE MONTH from now??? This is ridiculous. Service chat via de app is just NOT helpful. It is really dissapointing.

My first Tesla was bought bin 2013. Ive seen the upside and downs with Tesla vehicles, and with their service centers. Micah and the service dept at The Woodlands impressed me. They were friendly, helpful, knowledgeable m, didn't waste my time, and did a great job fixing my wife's car (this time). Texting through the app didn't feel perfunctory. Phone calls were inciteful. Job.got done quickly. We have to drive in from out of town to get our vehicles serviced, and the woodlands location is lbr the closest option, but its absolutely the one we will be using ffrom now on. Thanks team.

I made it late to my appointment but I did not receive any message regarding cancelation. When I pulled over inside the service center the gate opened and my car was giving instructions to proceed with my appointment. The guys in the front desk of the service center saw me to pull in, to get all my stuff out and they never even acknowledge me . Their eyes were glued to their computer. Zero customer service. I asked if I needed to check in, one of them proceeded me to tell me my appointment was canceled due to tardiness. I followed up with some questions, he couldn’t care less about my concerns. The only information provided was to go to the app. I really don’t see the use of a portion of our service fees to go towards paying the salaries of people at the front desk, if they have zero interaction with us as customers. An automated check in system with a gate could have been more helpful and had less of an attitude than talking to those guys. I have been to this location in the past and the attention was very good. The people today in the 2pm shift were absolutely helpless. I just wasted 2 hrs of commuting and traffic. I told them I had not received a cancellation message and he proceeded to tell me well next time you know. Really?!, either hire or train your people better or bring in the robots!. This is not the attention expected from Tesla.