Tesla Service Tysons Corner-Tyco Road

Terrible service center. Advisor (Nancy T) is rude and unapologetic. PCS2 failed again (second time now). No loaner. Had to wait 51 days for an appointment. They scheduled the appointment for 7am. It wasn't clear in the instructions that you had to arrive promptly at 7am. This needs to be fixed. We didn't arrive until later that morning. They cancelled it without warning and without attempting to reach us. They didn't even send us a message telling us it was cancelled. Lady just kept citing policy. The point is that it's a *bad* policy. And "we ran out of loaners" is a poor excuse for not having loaners. You need to get more loaners then. You're a vehicle manufacturer - get more loaners. We've had to go 51 days with 50% charge speed at home. And you're going to cancel our appointment over a few hours delay on our end. You've already delayed the fix by 51 days. Why do you get 51 days and I don't get 3 hours? They ultimately rescheduled us, but the pickup date was 24 hours later, and we have to go out of town that date, so that doesn't work.

I don't love Tesla as a brand, but my experience at the service center was great. The service advisor, Lilian, was knowledgeable, personable, and she addressed all my questions/concerns. Mukesh at sales, helped me set up a demo-drive quickly and was friendly.

I had battery issue on my model Y, but I couldn't get earlier appointment. I walked in, explained my situation. Lilian helped to check in. She is very friendly and professional. There was no loaner car on that day, I got Uber credit instead, but I got message from her the next day that there is a loaner car available. My experience was pretty good.

I took my tesla in because the self driving works "sometimes" and sometimes it wants to sharp turn right, regardless of safety. Ie ditch, car, truck, tree on the right. Tesla says they can't duplicate and I don't understand the next part, but my understanding this problem is "out of scope" beyond their capabilities. I left the truck, got a loaner and within a couple hours got a message stating it was done. Shortly after I got him. Considering my truck was sitting in the parking lot, I can assume they were not w9rking on it the entire time, so I believe they spend a few minutes, couldn't duplicate and said it was done: I know how hard intermittent problems are but there is not that many cables, parts that affect the self driving. Everything else works fine. To me, its a bad interface or a bad cable since they already replaced the GPS last time. Im guessing replacing more parts is not worth Teslas time or money considering the can't duplicate the problem. One last note. The old days, tech had to duplicate mechanical problems because old cars are not computers on wheels. A tech telling me that they cannot duplicate is not relevant because I refuse to believe the cybertruck, computer on ưheels, don't have a log of every failed event: plus i answered the truck when it asked "why did you disengage self driving". Bottom line is that i believe they have the records so no need to duplicate. One last note, ive had to wait a month or two each time ive had a problem. Its not like the old days you can drive to a service center and they work on your car. Tesla made everything so only a dealer can service your car. I think such high technology surely should do better.

Terrible service center. I had a very disappointing experience at this service center and did not feel taken care of at all. I was told issue was fixed and as soon as I came out service center, experienced similar problem. Went back to service center found out they never fixed it. The overall experience felt rushed and dismissive. Based on my experience, service quality here is very inconsistent. If you bring your vehicle in expecting the issue to be properly diagnosed and resolved, be prepared for it to be hit or miss.