Tesla Service Upland

Super easygoing and professional experience at Tesla Service today! They replaced my Model Y Performance spoiler and had me back on the road in 25 minutes.

I took my Tesla to get my windshield replaced. They kept the car overnight. I noticed my front bumper was hit and the driver door had been hit with something that put a scratch on the door and left a black residue. I found out that a tech moved my car from where it was parked and staged it for the repair. Well, he parked it in front of a customer's car and the customer hit it. I have it all on camera. Valerie had assisted me, and said her manager Enya wanted to review camera footage. This happened on June 26 here I am 3 weeks later and no communication from Tesla at all. They will not return calls. Looks like their management team needs a training on how to treat their customers.

The 2018 Model 3 Tesla on board charging module or power conversion system that charges low AC "home" to DC was determined to be dead. Therefore, the car will not charge at home, only at super chargers. As a customer who has owned my Tesla for 7.5 years, I'm out of warranty and of course planning to one day (3 years later) buy another Tesla, but the service quote I received to fix the charging module was 3900 dollars, which is outrageous. The Upland service rep in person and a Costa Mesa manager replied by message that the cost is set due to not stocking the 2018 part. I've researched through several sites and Teslas do have these charging modules go out, so why not stock it?? Rather they are trying to charge the customer an unreasonable amount. I will continue to reach Tesla high level leadership, but for now bad taste, bad business and no help for current and future customers. I will try to fix it somewhere else with legit experience and after market or a used part. Maybe Rivian or other brand will be the future for my family

Back spoiler replacement good. They tore my wrap and said not responsible for after market work. I really think 1 star too many for this lousy service

Tesla has service down pat. Had to get chip in windshield fixed.