Tesla service

Service representative Mike was a great help. I came in to get a spoiler on the car put On the car as well as cleaning some of the cameras and windshield. I have lots of questions for him as it was my first time there. Mike was patient with me extremely knowledgeable, and offered great advice, He told me when my car should be ready and it was exactly ready at that time. I have never had car service done so smoothly. After talking to Mike about the new Tesla YL that Will be coming out soon In to purchasing one of those because of Mike’s help and knowledge with Teslas. Thanks, Mike you are an amazing help and I really appreciate it.

I was hesitant at first looking at the reviews, but the Tesla Service Center at West Covina is AMAZING. Special shout out to Michael B. who really went above and beyond in helping figure out small issues with my new Model 3. I visited multiple times since the issue was not resolved but the team took this data point seriously and made sure my second visit was my last for the issue. The problem was completely resolved and the team also took my notes shared and forwarded them to the engineers. Really appreciate the support and service attitude. Definitely made me a regular (for all the right reasons lol)

This was one of the most frustrating automotive repair experiences I have ever had. I scheduled my repair on June 8 and was informed on June 9 that the vehicle had been fixed. I paid $345 and picked up my car. However, within minutes of leaving the shop, the exact same fault code returned. As a customer, it is difficult for me to understand what was repaired during the first visit, especially since I was not provided with any photos, test results, diagnostic reports, or other documentation showing the work that had been completed. I was also told that a complimentary tire pressure inspection would be performed. Unfortunately, the tire pressure issue still exists today, even after I picked the vehicle up for the second time on June 13. I then returned and was charged an additional $1,687. While the fault code was eventually cleared, I again received no supporting documentation showing what repairs were performed, what parts were replaced, or what testing was conducted to verify the repair. As a customer, I believe it is reasonable to expect evidence of the work performed when paying more than $2,000 in total repair costs. The condition of my vehicle when it was returned was also disappointing. My steering wheel was noticeably worse than before. While there was some pre-existing wear, it was not sticky and was not damaged to the extent that it is now. In addition, the rear seat was not restored to its original position before the vehicle was returned to me. I had to reinstall and secure it myself, and I am not even certain whether it was reattached correctly. A customer should not have to wonder whether components removed during a repair were properly reassembled. Ultimately, I paid the charges because I needed my vehicle back and did not want to continue extending the repair process. However, the combination of the recurring fault after the first repair, the unresolved tire pressure issue, the lack of supporting documentation, and the condition in which the vehicle was returned has left me with very little confidence in the quality and transparency of the service provided. I encourage future customers to request detailed diagnostic reports, photographs, test results, and written verification of completed repairs before authorizing work or making payment. I am willing to update this review if the shop can provide documentation supporting the repairs performed and address the concerns described above.

I had an excellent experience at this Tesla Service Center. Christopher, also known as Chris, was very professional, friendly, and helpful throughout the entire process. I was visiting from Canada on a long road trip, and the night before, I discovered that my Tesla was unable to charge properly. The next morning, I arrived at the service center right when they opened, even though I did not have an appointment. Although they were very busy, they understood that I was traveling and kindly helped me inspect the vehicle. Within about 30 minutes, they quickly confirmed that there was indeed an issue and immediately arranged a loaner vehicle for me. Because of their quick response and support, I was able to continue my trip in Los Angeles without major disruption. Chris was extremely friendly and professional, and he helped me solve all of my problems with great care. I truly appreciate the outstanding service and highly recommend this Tesla Service Center.

This is the worst after-sales service I've ever experienced. The first time, the front bumper camera got damaged by a rock and I went to get it replaced. But their own staff scratched my car. Later, I went to get the front windshield replaced, and their workers broke my wipers. Yesterday, one of the tire pressure lights came on, so I went back and they took two hours just to tell me I needed new tires. After they replaced them, they said I could drive away, but when I got back, the app still showed my car as being in maintenance. The tire pressure light kept on, and this morning all four tire pressure lights came on at once, and the light on the screen still shows it's in maintenance