Tesla Silver Spring

I had an outstanding experience during my recent test drive at the Tesla dealership, thanks to Keith’s exceptional service. Keith demonstrated remarkable patience and professionalism throughout the entire process, taking the time to answer every single question my inquisitive 8-year-old had—no matter how detailed or technical. He not only addressed all of our queries with clear and understandable explanations but also ensured that we both felt valued and comfortable. Keith’s friendly demeanor and thorough product knowledge made the experience enjoyable, informative, and memorable for our family. I highly recommend Keith to anyone considering a Tesla; he truly goes above and beyond for his customers.

I couldn’t have had worst customer experience all my life. I first came here 3 months after buying a Tesla. I just wanted my tires to be pumped to see if the gas station ones weren’t working well or there was tire issue. They told me that it would take $100 to just look at the problem. After 20 minutes of tryin to find a solution. I just asked can you just put air into. He said ok and that solved the issue. Next, while I’m driving a bolt from the visor drops on me and causes me to lose control and go off the side of the road and damage my car. Only 3 month into driving the car. Awful manufacturing. So I get it towed here. He takes a quick look and says you have to get it towed to collision center. I said I got it towed here can yall help with the towing? No. Can I get a loaner vehicle because I have to get to work this week? No. Can I speak to a manager? The manager sent me to tell you.

Awful Experience, I purchased a model Y from this location on Feb 10 2026, since then I have been in stress with issues, on the first day of delivery I noticed the trunk lockset was full tree nuts, as I drove the car home, I noticed something was roving under the car they spent 3 weeks to fix it. after three weeks they lied to me that it was fixed. I spent 45k to buy stress for my self.

I had a great experience with the service team at Tesla Silver Spring. We recently brought our Model Y in to have the heat serviced, and Samir from the service department took excellent care of us throughout the process. He was professional, knowledgeable, and made sure everything was handled smoothly from start to finish. It’s always reassuring when someone takes the time to explain what’s going on and ensures the issue is resolved properly. Really appreciate the level of customer care we received. Thanks again to Samir and the team for making the experience easy and stress-free!

Dylan was honestly one of the best people I’ve ever worked with from a dealership. He’s super friendly, easy to talk to, and keeps the whole process feeling relaxed instead of overwhelming. From the start, he made it feel like I was working with someone who genuinely cared about helping me land the right car, not just someone trying to close a deal. What really sets him apart is how patient and accommodating he is. I took my time comparing options, running numbers, and asking a ton of questions, and he never rushed me or tried to steer me toward something I didn’t want. He gave me room to think, always stepped in with helpful info when I needed it, and made every detail easy to understand. And when it comes to knowledge—he’s a full-on subject matter expert. He knows Teslas inside and out, from the tech to the charging to the financing options. But the best part is how he explains everything. He breaks things down in a clear, casual way that actually helps you make a decision without feeling overwhelmed or confused. He also went the extra mile behind the scenes by checking availability, keeping me updated on promotions, and making sure everything was lined up perfectly so the process felt smooth from start to finish. That effort really showed. If you’re shopping for a Tesla, ask for Dylan. He’s friendly, sharp, incredibly knowledgeable, and genuinely focused on making the experience easy and stress-free. Couldn’t recommend him more.