Tesla Smithtown

⭐⭐⭐⭐⭐ I would like to express my sincere appreciation to the entire **Tesla Service Center in Smithtown** for their outstanding professionalism and dedication. After experiencing several issues with one of my vehicles, **Regional Manager Daniel Garcia** stepped in and helped me resolve most of the problems. Daniel, I also want to personally apologize for the times I became frustrated during the process. Looking back, I truly appreciate your patience, professionalism, and commitment to making things right. You never gave up, and thanks to your efforts, my vehicle was finally repaired properly. I can honestly say that the entire **Tesla Service Smithtown** team is exceptional. From the Service Advisors to the technicians and engineers, everyone demonstrated professionalism, knowledge, and a genuine commitment to helping customers. While appointment availability at this service center can sometimes take longer than expected, it is clear that the team is working hard to provide quality repairs and ensure that vehicles are fixed correctly. Their dedication and attention to detail are evident, and that is something I truly value. Thank you, Daniel Garcia, and thank you to the entire Tesla Service Smithtown team for your hard work, professionalism, and commitment to customer satisfaction. You have earned my respect and my highest recommendation. sincerely Jason zurita

I had an outstanding experience at the Smithtown Center, thanks to Tevin Milton. He was professional, knowledgeable, and genuinely cared about making sure everything was handled correctly. He kept me informed throughout the process, answered all of my questions, and went above and beyond to provide excellent customer service. It's rare to find someone so dedicated and attentive. If you visit Tesla Smithtown, I highly recommend asking for Tevin. He's a true asset to Tesla. Thank you for making this such a great experience!

On 5/26/26, my wife brought our Tesla Model Y in for a windshield replacement. The Tesla app showed an estimated completion time of 12:30 PM. However, when my wife asked the service advisor about the timing, she was rudely told the vehicle would not be ready until 4:30 PM. Because she had another appointment and was relying on the 12:30 PM estimate provided by Tesla, she asked if a loaner vehicle was available. The service advisor again responded rudely and denied the request without any effort to assist. My wife arranged for a ride and left the service center. Surprisingly, at approximately 12:45 PM, we received a notification that the vehicle was already ready for pickup. When my wife returned and mentioned that she had been told 4:30 PM, the service advisor responded, “You should be happy. Please leave a review.” The interaction came across as dismissive and unprofessional. After getting the vehicle back, I immediately noticed the Full Self-Driving system was tracking unusually close to the left lane markings following the windshield replacement. Based on my experience, it was clear the cameras had not been properly recalibrated after the windshield installation. I performed the recalibration myself, which resolved the issue. While I was able to identify and correct the problem, another customer may not have recognized the issue and could have been forced to make an additional service visit — or worse, continue driving a vehicle with improperly calibrated driver-assistance systems. The quality of communication, professionalism, and post-repair verification during this visit was disappointing.

FSD IS A MUSK 🥇🥇 Purchased FSD in June 2025. Used it rarely because it would change lanes often. Braking & acceleration were not smooth. Technologies at Tesla have rapidly advanced. The FSD driving experience has gone from good to really good (I trust it 89%). Aside from Manhattan, I use FSD often. Still a few kinks. It might not see a pothole or jam the brakes too hard in sudden traffic. The staff & service dept here is awesome. My 2nd time here and it’s the best experience in all the Tesla showrooms I have visited (including Fremont). The team members are very engaging & customer oriented. They make you feel welcomed and are eager to answer questions. 🙏🏻🙏🏻 FSD is worth it’s weight in gold 😊😊

I’m a new Tesla owner and I have had a great experience both times I’ve been to the Smithtown showroom. Definitely a stress free no pressure dealership experience that you don’t really find elsewhere. Everyone there is super friendly and helpful but the manager Joe is especially great. He’s kind & goes above and beyond—You can tell he really cares about customers and wants you to have a good experience. Jose in the service department was also awesome and took the time to help me out with something last week when I didn’t have an appointment, which I really appreciated. Between the car and the people at this location, I honestly don’t see myself driving anything other than Tesla. Highly recommend this showroom!