Tesla South County

Staff is always super helpful. They completed my car way ahead of schedule and went out of there way to sure to help me with any questions I had. I believe Carl helped me and he was great. Makes the process of getting anything fixed a lot easier when the staff is helpful and nice.

I was locked into my Tesla due to faulty door design and no one seems to care. The Tesla shop is humanless and their cars are terrible. I highly recommend not going here and not driving a Tesla.

Nick was my advisor. Mensur helped me get the correct vehicle and the veteran discount which was $1500 🫡

We bought a Tesla and picked it up from this location. They failed to file the vehicle through the state by 3 days so then we got charged a late penalty. When I initially contacted them, they were super nice about it. I talked to a guy by the name of Quinton or Q, emailed him everything he asked for. He said he would pass it over to his manager. That they would reimburse me after I paid it and showed proof. Well, that was months ago, and I’ve been trying to contact them since. Last I talked to him he said a new guy took this position and would pass it along to this other guy. That was over an month ago and now they are dodging me. JP said Q was no longer able to deal with this and was with a customer then sent me to the delivery specialist which ultimately just kept ringing and then hung up. Please be careful when getting a vehicle through them.

Ordered the car on the app. I live in central AR. They didn’t tell us instead of Memphis which is way closer when ordering the car we would have to drive to St. Louis to pick it up which is like 5 or 6 hours vs two, then there’s no chargers coming back down so it turned into an 8 or 9 hour drive back having to go way around the state to charge the car. When you arrive they don’t really do anything for you and it was pouring down rain. The interior lights were ruined so I went in for service at Memphis and they said well you got your windows tinted so that’s what caused it which is so BS even the technicians acknowledged how BS it is. I was a tech for a long time and the truth is Tesla doesn’t want to replace these lights because they know they are faulty and it will cost them. I have about $10,000 in Tesla shares so writing this sucks. I also opted out of the arbitration agreement which I’m sure most people don’t do but I recommend you do so you can sue Tesla if you need to. They said this bow in the top of my car is “within” spec on the roof glass which is totally laughable. They said the charging port cover not closing is also “within spec”. They didn’t do a thing at the service center for my car and told me if I wanted the lights replaced it would be like $1500. This service center in particular rubbed me the wrong way by leaving our car in the rain and making us go out there and not one person wanted to come show us how to use the car because of the weather so we sat there for an hour trying to watch YouTube videos on it before we could even leave. The service center in Memphis attempted to fix the gap in the door panel on the drivers side by adjust the door and now our driver side door doesn’t close properly. Such a let down. Front camera consistently fogs up rendering FSD useless so I’ve also filled several complaints with the NHTSA and I recommend if you have issues you do this as well. Was told we had the worst fog they have ever had to clean from one. Apparently they switched to cheaper windshields that do not heat the interior camera like it should so now this is an annual “maintenance” item. Certainly building my case here take photos every time you get the camera warnings folks. There’s a class action sitting here.