TESLA St. Louis - Chesterfield

Disappointing Delivery Experience at Tesla Chesterfield Delivery Center : My wife and I were incredibly excited to become Tesla owners, but our experience at the Chesterfield Delivery Center became one of the most disappointing vehicle purchasing experiences we've ever had. Our Model Y delivery was originally confirmed for July 4 and later rescheduled to July 7. Before making the 5½-hour drive from Tulsa, Oklahoma, I spent the day at the Tesla Center in Tulsa on July 6 confirming that everything was in order before making the trip. I was assured our vehicle would be ready for pickup. Based on that assurance, my wife and I drove to Chesterfield on July 7 expecting to take delivery of our new Model Y. Unfortunately, only after we arrived were we informed that our delivery had once again been delayed until the following day. While delays can happen, what disappointed us most was how the situation was handled. Our delivery advisor, Ms. Sonya Saderkhail, explained that delivery delays like ours are "very common," even for customers who fly in to pick up their vehicles. While I understand she may have been following Tesla's policies, we were disappointed that our concerns could not be escalated to a manager despite our request. After driving more than 11 hours round trip, we were simply told that we could cancel our order if we were unhappy with the delay. When we chose to cancel, we were informed that our $250 order fee would not be refunded. We left with no vehicle, no resolution, and the feeling that our time and effort had little value. This review is not about a delayed delivery—unexpected delays happen in every industry. Our disappointment stems from the lack of proactive communication before our trip, the inability to speak with management, and the absence of any meaningful effort to help customers who had traveled hundreds of miles based on Tesla's confirmed delivery appointment. We still admire Tesla's innovation and genuinely hope to become Tesla owners someday. We simply hope Tesla reviews its delivery communication process, especially for customers traveling long distances, and empowers its delivery teams to provide better support when unexpected situations arise. I sincerely hope someone from Tesla leadership reviews our experience and considers restoring our confidence in becoming future Tesla owners.

First Tesla purchase and thus far, I have been very happy with the delivery and service processes. They moved my delivery date up when the car arrived, they've been tentative to all service requests and have gone above and beyond in some circumstances. Overall, highly recommend!

They need to improve there quality procedure. I received a bad key fob for loaner Then after they fixed my car, i got it back with a new issue i never had before, FSD, does not work. Car is back in service again, an improved quality Management system would reduce error, saving customers and workers time, increase customer satisfaction.

This is my 2nd Tesla purchase in the past 5 months. My first experience in Kansas City was quite horrible when I got my Cybertruck so this time we flew from Tulsa to St Louis to pick up my son’s new M3P. Wow the Chesterfield store is beyond 1st class! We had an 11:00 appt and were driving home within 50 min and that included the required FSD demo ride, as well as them showing us a new MY premium with new screen and headliner. They are so dang efficient AND kind! It’s a 6hr drive home but well worth it for the unbeatable experience. We dealt with maybe 3 dif people start to finish as they seamlessly did each of their parts. Well done Chesterfield!! We will be back within another 2 months for my other son’s Juniper!

Modern day car dealership, the way it should be. Super helpful, friendly and to the point staff. Awesome showroom, demo drives, and no haggle buying! If interested, just show up, check out the models, ask questions, you’ll be glad you did!!!