Tesla St. Petersburg

Extremely poor communication and customer service at Tesla St. Petersburg, cost me money and time. I was scheduled to pick up my new Tesla Model Y at the St. Petersburg location after it had already been there for approximately 4 days. One hour before my pickup appointment, they called to tell me the sunroof glass was broken due to transportation damage. They had the vehicle for four full days and never once contacted me about the issue. When they finally did, they offered absolutely no solutions—no repair, no replacement vehicle at their location, nothing. I was left to scramble on my own and contact multiple other Tesla centers. I eventually found an available Model Y at the Tampa location. Because I had to switch locations, I was forced to re-run my entire financing application. My original approval was for the current 0% APR promotion on new Model Ys. The new application came back at 2% interest and no one can fix not honor the current 0% APR offer. I am now stuck paying significantly higher monthly payments through no fault of my own, even though the 0% offer is still active for all new basic Model Ys. The St. Petersburg team’s complete lack of transparency, proactive communication, and customer support turned what should have been a simple and exciting delivery into a frustrating, time-consuming, and more expensive ordeal. Tesla needs to do much better with inventory management and supporting customers when delivery issues arise. I would not recommend this location.

When I got home I realized there was no key cards in the envelope. It is impossible to call and get a human at a Tesla dealership, so I ended up having to pay $40 for 2 key cards from the app. There was no light show at pick up. In fact though we have four Tesla's, I've never seen one. The waiting area did not have regular flavored coffee. Only various flavored coffees.

I went in for a simple steering wheel replacement, thinking it’d only take about an hour and a half. After two hours, I was left hanging with no repairs done. When I finally texted to pick up my 2025 black Tesla Model 3, they casually told me they’d broken a window and would replace it. Okay, fine. But when we got the car back, I was furious to find two huge scratches on the door! They tried polishing it for twenty minutes, but it didn’t do a thing. Now, they’re telling me I’ve got to wait a month and a half for a repaint! And just when I thought things couldn’t get worse, it started raining on the way home. I discovered the window was installed so badly that it’s not even aligned with the frame! The door won’t even open properly because it’s resting on the rubber seal. This is just unacceptable! It’s clear they lack basic skills and any quality assurance. I’m beyond frustrated. Do yourself a favor and steer clear of the Tesla service center! The workers there just don’t care about their jobs, and it shows!

I scheduled a cybertruck demo and ended up spending an entire afternoon with every vehicle. I recommend planning where you want to drive beforehand based on traffic. I was trying to drive on interstate 19 but it took me 20 minutes of my alotted 30 to get there because of traffic jam. To get the full experience map out and pick a few places to drive at different speeds. The FSD is incredible and the reason why I own a Tesla. The staff were helpful and friendly with answering all of my questions. I ended up driving all of their vehicles consecutively making a great afternoon experience.

Justin the mechanic who did extensive work on my ‘24 Model Y was incredibly helpful and explained everything he did perfectly, Raja, Dave, and Sylvester, all went the extra mile to facilitate a smooth repair service and made sure I had a loaner that more than fulfilled my needs while my car had multiple issues. They never stopped working diligently to overcome all the problems the electrical system was having. My husband and I appreciate the excellent experience at Tesla since buying the car new. We definitely recommend the brand as well as the team in St Pete! Thank you guy!!!