Tesla Tampa

What an unexpectedly pleasant experience I had this morning! Unfortunately, the earliest service appointment available through the app was 15 days away. Because of the mechanical issue with my vehicle, I felt it was best to bring it in immediately. When I arrived, I spoke with Service Representative Lincoln and explained my concerns. He listened carefully and presented several options to help resolve my issue. Lincoln was courteous, professional, understanding, and genuinely concerned about helping me. He went above and beyond to accommodate my situation and ensure my needs were met. To my surprise, within an hour my situation was taken care of, and I was on my way. Without question, this was the most positive experience I've ever had with a service department. Exceptional customer service like this is rare, and it deserves to be recognized. Thank you, Mr. Lincoln, for turning what I expected to be a stressful experience into an outstanding one.

Awesome service!!!! I might have gotten the advisor name wrong but I think it was Luke. Young guy with a great attitude and extremely helpful. This guy was juggling multiple customers at one time .. with ease at that. The whole process of purchasing my Model Y online and picking it up has been the best auto buying experience I have ever had. This Tesla will be my 26th vehicle and the dealership experiences have always been extremely long and painful. I am definitely a Tesla fan. All the people I’ve talked to over the past couple of days have been awesome!!

Big kudos to Ryan made my Tesla experience amazing from start to finish. He was super down to earth, easy to talk to, and actually felt like a real person instead of someone just going through the motions. I came in late in the day and he still took his time with me and never made me feel rushed. He explained the whole process, walked me through the car, answered all my questions, and made sure I understood everything. The demo drive was great and he made the whole experience fun and stress free. Showroom was modern, clean. The workers worked as a team. Everyone was greeted and acknowledged when walking in. This is what other locations lack. Good customer service is hard to find nowadays and Ryan went above and beyond. Tesla is lucky to have someone like him representing the company. He definitely deserves recognition for the way he treats customers. Only thing this location can improve on is customer parking. Can you add a sign where customers are suppose to park?

Addressed the problems a b c in front desk when I walked in and confirmed a couple of times. When it’s time to check out, I was told an and b had been resolved. So that’s inconsistent service front and back. I was charged for diagnostics. When I was driving home the alert of c came out. I have to make another appointment for c service next time. The diagnostics failed to detect the issue. But I already addressed it at the very beginning. That’s the failure of diagnostics. In short, not consistent nor effective. I will have to write to them on the app later…

Had to have my car towed in on an emergency basis. The team got it in quickly, completed the repair, and had it back to me in a little over a week. They also provided a courtesy vehicle. Highly recommend this service department.