Tesla Tyler

Just bought a model Y and had a great experience. Everything went crazy smooth and they did a great job explaining the vehicle. Update - it’s now two months later and I still do not have license plates. I have had to call in at least three to four times and they keep telling me this is the last thing. I’m supposed to have them now in two weeks. BTW they have never called to reach out and tell me. I have to keep calling them.

The Tesla dealer in Tyler is an absolute joke. Parker (manager) is impossible to get in touch with and lies when he actually does speak. We waited for months for the vehicle we ordered. So long that our financing that was approved expired. He said don’t worry about that, I can fix it. The car came today and he still wouldn’t respond. We spoke with corporate and they said they he didn’t have authority to do that and that we would have to apply again. Based on the constant bait and switch tactics used in Parker’s approach and his absolute disregard for customer service, we decided that we would have this issue with Tesla any time we dealt with them. We have decided to buy a vehicle from a company that cares about their customers and that we feel comfortable in the fact that we can get in touch with someone if there’s a problem and if there is we can have confidence that we would be told the truth. Buyer beware!!! They do not care about you!

I've had nothing but issues with this location. Didn't have the car ready for delivery. (Software updates took over an hour while we had to wait.) Three months to get my plates. They finally gave us a loaner bc the plates were expired... And when we got to pick our car up it had like 10% battery. They couldn't charge it so we could make it home? Charged me $90 to "inspect" a speaker issue, then called to tell me they didn't hear the noise. It's a loose wire guys, it's not rocket science. So repeated dropping of the ball, now a $90 charge for literally nothing. Seriously, this place is incredibly incompetent. I suggest you stay away if possible.

Gabriel and the lady at the front desk have excellent customer service. Arrived 30 minutes early. Had a slow leak in passenger front tire (2023 model 3 performance). Gabriel assured the issue was going to be resolved , and it did. Best service center experience I’ve ever had lol 100/10!! I will note that the lobby area is smaller than other Tesla service/ dealership centers. So if it’s busy you might not have anywhere to sit.

I had such a good experience my first time coming and getting my car serviced! I got a rental cyber truck which was super fun driving around! Lol