Tesla Vancouver

The place is decent, okay, good, meh, they did work on the wrong car when changing out my tires, they confused two red model 3's. While disappointing as I waited for the work to he completed a second time, the team was friendly and nice. Very low energy team. The pot holes in front of this building is a MAJOR issue especially if you are picking up a brand new car here. For it being so new, the parking lot looks so run down with all the damage to the driveway. I go here for convenience but have actually ventured further for better Tesla service and no car damaging pot holes.

Parking: Easy in and easy out but watch out for the large potholes Hard sale: No, in fact you can reserve a test drive online and have limited salesman interaction. At 3pm on June 28th, 2026 I scheduled a 1 hour test drive starting at 4pm the same day. I got there at 3:55 and by 4:05 I was in the car learning the autopilot (autonomous driving) from a tesla rep and handed the keys by 4:10 to do my solo test drive. Btw: 0 - 60 in "oh-shit" amount of time. You can view the video of my O-S face on YouTube - @HealthybyHeath 0-60 in 2 or 3 seconds ... Not Kidding! 😎 It's fun, tell them that I sent you, maybe they'll hire me 🤷‍♂️ Lol, just kidding. But it is a fun thing to do on any day especially one where you just need to get out and do something fun at no cost Yup - It's Free! A free joyride! Be safe, be attentive and behave 😉

I rarely leave negative reviews, but I feel other customers should know about my experience. My windshield developed a crack from the edge of the glass just before my 30-day warranty expired. I was out of town, so as soon as I got back I called Tesla to schedule service. During that call, the service advisor acknowledged my warranty concern and told me they would note my account so it would still be covered since I reported the issue before the warranty expired. When I arrived for my appointment a couple of weeks later, I was told there was “nothing they could do” because the warranty had expired. They insisted the crack was caused by impact damage, which I understand may be their assessment, but they completely disregarded the fact that I reported the issue before the warranty ended. Even more frustrating, they wouldn’t even seal the crack to prevent it from spreading. What started as an 8-inch crack is now across the entire windshield and will require a full replacement. The delivery experience was also extremely rushed because it was the last day of the quarter. No one mentioned the optional windshield protection plan, which I later found out costs only about $16 per month. Had that been explained during delivery, I likely would have purchased it. I’ve also tried contacting the store’s General Manager. I left my name and number while he was reportedly in the building, but I still haven’t received a call back. I genuinely like Tesla and love the car. This review isn’t about the vehicle its about the customer service after the sale. I simply want Tesla to stand behind a problem that I reported before my warranty expired and to treat customers fairly. I hope someone from Tesla reviews this and helps make the situation right.

We had an amazing experience at Tesla thanks to Hannah! My wife and I came in for a test drive of the Tesla Model Y, and Hannah made the entire experience outstanding from start to finish. She was incredibly kind, patient, attentive, and knowledgeable. She explained everything in detail, answered all of our questions, and made us feel very comfortable and welcome. You can truly tell that she cares about customers and enjoys helping people. We left the dealership very impressed and happy. Hannah provided some of the best customer service we have experienced. Tesla is lucky to have such a wonderful manager on their team! Thank you again, Hannah! 🙏🏻♥️👍

Friendly helpful knowledgeable staff. Nobody is annoying or pushy to buy right away. They were very helpful answering all the questions we had. Emjoyed this car purchasing process. Very seamless and stress-free