Tesla Westchase

0 stars if it would let me. I read the other reviews, and thought to myself, “it will be different for me”…..Believe all the negative reviews. I will be honest, the young lady I dealt with was nice and polite while telling me that they are incompetent and have no idea how to plan anything. I ordered a high voltage test……17 days in advance….. 17 DAYS. They had 17 days to know I was a customer, knew what I needed, and to plan accordingly. I took off a day of work, I show up 20 minutes early, and they say that “only certain people do the HV test, and they are not here today.” What the heck?? They have morning meetings at Walmart, they have beginning of shift meetings at Burger King….you mean to tell me that a Tesla service shop, that has 17 DAYS advance notice that a HV test has to be done, can’t plan for it and make sure they are prepared??? Basically they said it would take an extra day. But I could not do that since I was leaving for Africa in two days. So I could not get the test done. What a disappointment. They really need to do better.

Horrible customer service. My wife and I set up an appointment at a specific time and got confirmation for it. We showed up 30 minutes prior to our appointment just to look around while we waited. When we approached the counter for a sales representative, they were very condescending. At first I introduced myself and stated the purpose of my visit and then the fat white guy and the older middle eastern guy first finished their little convo then popped a joke, and when they finished chuckling turned to me and replied to my notice of appointment with “so did they two so wait until we accommodate them” I was going to sign for vehicle, but I might as well go to another location. I wanted to talk about details about the vehicle and they are all talking to themselves, standing on the side, and just throwing jokes with each other. This has been a terrible Tesla experience. I do not suggest this location if what you’re interested in is getting a Tesla product. Try checking out other locations like I will do, these two salesmen are not ready to be at the front of the shop.

Sonya was nice and kind. She helped us on our demo drive. She did not pressure us in any way. She was also very informative. She is a very kind and knowledgeable sales advisor! I will definitely buy a Tesla with her help!

As a first-time Tesla owner, I couldn’t be happier with my experience. Nura went above and beyond while my vehicle was being repaired, keeping me updated every step of the way and making the entire process smooth and stress-free. Her professionalism, communication, and genuine care for customers truly stood out. Thank you, Nura, and Tesla, for such exceptional service!

Working with Ransom was an outstanding experience. He assisted me with my Cybertruck purchase and handled all of the financing documentation with complete professionalism. Ransom answered every single one of my questions thoroughly and patiently, ensuring that I understood each step of the process. His attention to detail, knowledge, and professionalism made what could have been a complicated process seamless and stress-free. I truly appreciate his dedication and support throughout the entire transaction. I highly recommend Ransom to anyone in need of assistance with financing or purchase documentation—you will be in excellent hands.