Tesla White Plains

I recently had to bring my model 3 to replace the wheel that got damaged from a huge pot hole. Even after replacing the bent wheel I felt the minor vibration and it drove me crazy. I brough the car back and explained the situation and asked for if a technician could actually test drive and tell me if me being too sensitive or the vibration is actually there. They were able to point out where the vibration came from and fixed it for me. Frank was my service advisor who helped me through getting it done professionally. Thank you Frank again.

Service there is spot on. I was in and out quickly and even had my snacks to go it was so fast. Cool location and everyone is very professional!

I scheduled an appointment to have my tires rotated according to Tesla's recommendation. In addition, the weather stripping between the windshield and the cant rails wasn't installed correctly the first time around so I requested that it be corrected. To my surprise, the tire rotation wasn't necessary since the wear was even between the 4 tires. The total charge for the visit was zero. This by itself was good news. To top it off, I was pleasantly surprised that they also realigned my wheel covers at no charge which were misaligned when I brought it in and prior to them servicing my vehicle today. I should also mention that while waiting for completion of the services, a staff member offered me a private room to conduct my personal business. Overall, I had a great experience today and will return in the future for any needed services.

Tesla are quite exceptional. I test drove a3 series and I enjoyed the ride. RIZO gave me some guidance and emphasized that I would have fun. AND HE WAS RIGHT! This was in 2024..... Today, in 2025, I test drove the Juniper. and I did not meet Monique, but another salesperson. I had to wait because the demo trip was a bit longer. With my demo, I felt comfortable. It felt natural, and the one screen-doing-everything is acceptable... the drive was beautiful as always, and the car was noticeable. Some parts of the road were rough and almost felt like an off trail... The ride was rough. As this was not the performance version, it was not very fast and did not accelerate quickly. I enjoyed the ride.... And tried.not to think about the negative publicity that came with the brand. I went in unbiased and was very satisfied with the demo drive.

I am utterly appalled by the level of unprofessionalism, negligence, and complete disregard for customer service displayed by the Tesla service center. I recently took my leased Tesla Model 3, which is driven an average of 5 miles a day and parked most of the time, in for a repair of the underbody. What should have been a routine repair has turned into a nightmare. Despite spending over $1000, the underbody of my vehicle was replaced with such carelessness that all the pins are either missing or loose. As a result, the bumper is now misaligned, and various plastic pieces are hanging off the car, creating a hazardous and unsightly condition. To make matters worse, the interior of the trunk was left in complete disarray, a blatant disregard for my property. When I brought these issues to the attention of the service center, I was met with an astonishing level of indifference. They informed me that since it had been 10 days since the service was performed, they were not willing to fix anything. Although I reached out through the app and did the survey within that time frame as well as called and no one ever picks up . This is utterly unacceptable. It is their responsibility to ensure that repairs are done correctly the first time. I am not a service technician, nor do I possess any knowledge about vehicle repairs, yet now I am being forced to bear the financial burden of their incompetence. The fact that I have to pay for additional repairs, after already spending a significant amount of money less than two weeks ago, is beyond infuriating. This experience has demonstrated a severe lack of accountability and respect for customers. I strongly advise against using this service center or purchasing any vehicles from this company. The negligence and unprofessionalism displayed are not only frustrating but also potentially dangerous. Save yourself the headache and go elsewhere. This level of service is inexcusable and should not be tolerated by anyone. This is how I got my car after they fixed it ….