Auto Glass Now

Excellent service! They called me the day before to confirm my appointment, and the next day they replaced my windshield in just 1.5 hours. The whole process was fast, professional, and the quality of the work was outstanding. Thank you, Autoglass Now, for the excellent service. Highly recommended!

I booked a mobile windshield chip repair online because I had a very small chip in my windshield. The appointment window was listed as "morning," and I was told someone would contact me that morning with a more specific arrival time. Unfortunately, I didn't hear from anyone until around noon, when I received a call saying the technician would arrive in 20 minutes. The repair itself was quick, but the outcome was the exact opposite of what I expected. The small chip turned into a crack during "repair" that is now over 5 cm long. I contacted the company right away to ask whether the repair would be covered under their warranty, but it's now been two weeks and I still haven't received any response. I've been monitoring the crack and it appears to be spreading even further. Instead of fixing the problem, I now have a much larger one than when I started. Very disappointing experience. Poor communication, no follow-up on the warranty inquiry, and a repair that left my windshield in worse condition than before. Definitely not worth it.

They did a great job handling my insurance and providing general customer service, but I struggled with the shop's customer service. I was supposed to get at-home service sometime in a 4 hour window; I made arrangements to be home during that time. The tech called 3 hours into that window to reschedule for the next week. When I called general customer service back, they said the shop manager would get in touch with me, but I didn't receive a call back. My appointment had already been on the books for over a week, so it seems like they should have known much earlier whether they needed to reschedule. I rescheduled via general customer service for the next business day in the shop. That day, the tech there took my car right on time, told me it would take 90 minutes, and at 90 minutes on the dot he was pulling my car around. The install looks great and I've had no issues so far. 4 stars for generally good service, -1 star because of the communication and scheduling issue with the mobile tech. Side note that the hours on the front door said they were open until 6, but the manager told another customer that they close at 5, so don't use the posted hours as an accurate reference.

I came here to get my windshield replaced because it was the company my insurance worked with. They completed the main job of fixing my windshield. But they took a piece off my car without communicating that to me and just gave me the broken part. We had to go back so they could fix it and the manager, Nick, lied to us about what they did. He said they called to let me know about this and they didn’t. And lied and said they didn’t know it was broken before (which unsure if it was), but they had a photo of it broken before they replaced the windshield, so that was another lie… then he walked away from us pretending to be on the phone.. Super bad service from the manager. The technician and the other person who tried to help us with them damaging my car/ lack of communication.

Avoid at all cost! Team is nice, but they don't take accountability when they make a mistake. Currently, still trying to get my car back to normal working order after nearly a month since the service. STAY AWAY! I often don't write reviews, but the level of poor professionalism at this shop, coupled with their leadership neglecting to find resolution (and frankly making no attempt to contact me and fix this issue), is unbelievable. Everything was fine leading up to the service, until they performed the service. And actually, visually, it looked great, and Brendan was very kind. But, after replacing my windshield, my car's collision assistance was non-functional. I returned to the shop to get it fixed, and I was basically told there was nothing they could do, and I needed to go to the dealer. They refunded me for the calibration, but kept my money I paid for the windshield and associated repair service. Next, I then went to the dealer who I had to pay to investigated the issue, and they discovered the installation was done incorrectly, dislodging the camera, indicating Auto Glass owes me a new windshield because they failed to remove some pieces, essentially dislodging the camera (this is as much as I understand from the technical notes and convo). The dealer actually removed a piece that was suppose to be removed before installing the windshield, provided videos and documentation for me to share with Auto Glass. The result, the camera/mount was not reinstalled/fitted proper, currently putting my safety as risk, as the deal indicated it won't be accurate until they can reinstall it with a new windshield. Once reporting this to this shop, and learning the lack of interests in trying to help, I transitioned to work with their call center and shop in Worcester in attempt to find another shop who would assist me in getting fix, and hopefully a new tech who is more confident and capable. I of course have lots to say as this has been ongoing, but I will keep the rest short. It's been nearly a month since this incident, I have called and chatted with various reps on the phone at different locations, provide email documentation and contacts at the dealer directly, and sent multiple emails. Currently, all this time has passed....and not a single person at this shop, the shop in Worcester, nor their district or regional team has sent a single reply or made one phone call to update me, apologize, and provide a path forward. In fact, they haven't even attempted to contact the dealer to get the technical details of the mistake. They....don't....care. Thus, do yourself favor and go to Safelite or anywhere else....not worth it as they truly don't care about you after they take your money, nor shown any interests in trying to make their wrong write.