Auto Glass Services NW

I had previously used AGSNW and was very happy with their service. I needed a new windshield this time and was hoping to use them again, but this was the worst experience ever. I left a voicemail a week ago with no response. I called again and left another. I got a call back from Shawn Tracy, who was incredibly rude and spoke over me the whole time. He said he had no record of me and when I told him I had left a message, he then told me how AGSNW and another company had been bought out by a third company, and I asked how this story applied to my situation with no answer. When I said I had left a voicemail, he said the number no longer worked and I told him that it did because of the voicemail I left (because it had all of their info on it). After the fourth time of being talked over, I told him if he did it again, I was done. His response was, "Then maybe you should take your business elsewhere," and I told him he was right, I will, and hung up. I booked a windshield replacement in five minutes with Glass Pros - friendly, professional, and shocked that another company would say something like that to me.

I was quite impressed by how quickly they were able to come to me! My windshield had a pretty bad crack and I’m going on a long trip, called in and a few hours later everything was replaced and fixed! Would definitely recommend this service.

Overall, this was a 5-star experience. It was the lowest priced quote I received, they scheduled the appointment quickly. The guy I spoke with over the phone was friendly and helpful. Marco did the repair and was great. He was personable, quick, and the windshield looks great. He even went above and beyond by reattaching the adhesive to my dash camera after the install. I wasn’t thrilled about having to spend the money, but I’m really glad I spent it here. I'd be happy to have friends and family go here

I could not have asked for better service. From the moment Nick answered the phone I felt well taken care of. My window was smashed while working downtown and like many it was an expense I was not expecting. The price was fair, the service was kind and Ben the tech that came out today was extremely efficient and so sweet even in the pouring rain. I am deeply grateful. I highly recommend this company! They made an unpleasant situation as bearable as possible. 10/10

Missed their own service time, damaged my interior, messy job, language barrier with technician, and non-genuine part. My recommendation is that you go anywhere else, maybe even Safelite would be better. I was scheduled for 1-4pm on 9/8/23 to replace the back and front windshield of my 2013 Toyota tundra. I got a call when the technician showed up at my house, apparently standing on our lawn, at 11:30am. He asked where the truck was. Of course, the truck was not there because if I'm given a 3 hour window of arrival, I expect that time frame or to be given notice if it should change. I informed the technician that my bed was full of firewood that I had intended to unload prior to the appointment and I would not have time since he was 1.5 hours early. He said it would be fine and he would meet me where I was. He meets me and I try to inquire why he is outside the time scheduled, but it's immediately apparent there is a language barrier. No big deal, but then he scratches the inside of my truck while trying to cut the old seal off (see photo). I ask him how he's going to fix that and he just says "we'll see". He later puts some super glue on it and tells me he fixed it with "a special glue". I'm not amused. I paid for a technician to fix my window, not damage my interior. Even though only the right pane of my rear windshield was broken, which I cleared most out and cleaned up, he ends up shattering the left pane on removal as well, exploding glass everywhere. Would not have been a big deal, except that my truck bed is still full of firewood so now I get the fun task of picking out crumbs of glass / pieces of my old window frame from every piece of firewood as I unload. Also, he left crumbs of glass in the interior as well so I'll have to clean that up too. I waited until he was done with the back windshield to make any judgement, but I think it looks pretty bad from the inside (you can be the judge from the photos). I should have checked before, but after installation I also realized they didn't even use a genuine Toyota part. I paid $450 for a slipshod job installing some knockoff brand called XYG. I wish I had just done it myself. Between needing to watch the technician and the extra mess/damage, I doubt I saved any time at all. Certainly didn't save any money. I'm giving 2 stars since technically they did replace my windshield and it was done the day after I called them, so scheduling was very quick. Since it hasn't rained yet, I don't know if it will leak. If it does, I'll update my review. I've tried to call the office several times to discuss my terrible experience, but they have not picked up and the voicemail box is full.