AutoGlass Rehab

I reviewed this company on the other listing for their business at 5050 Quorum Dr, Dallas, TX 75254. I am posting my same review here in hopes that I can get a response since it seems the owner has responded to reviews here. I have called, texted, and left countless voicemails over the last 3 weeks and have been completely ghosted. The below sums up what happened. Cannot recommend these guys at all. I was visiting Dallas from out of town for the weekend when my car was broken into and they came out to repair the glass same day which was great, but on the drive home I noticed some wind noise. They installed the window crooked, glass was still rattling around in my door, and the door panel was still loose and not even reattached. I called to ask them if they would help and they agreed to, then completely ghosted me. I called the shop, the tech, and the owner and no one will give me a real response. The main shop number will never answer my cell phone number. I also asked them for an actual invoice so that I could try and get reimbursed through my insurance and they won't send me that either. I can understand if they want to avoid me so they don't have to pay to fix their incomplete work, but the fact that they won't even give me an invoice for my insurance reimbursement is very irritating. I would suggest staying away from these guys if at all possible. I am certain there are other shops in the area that would do a much better job and have more respect for their customers. I am now out $325, no way to submit to insurance, and will have to get the window repaired again anyways because they did not do the job properly. I am hoping this is all just one giant misunderstanding, but I am genuinely baffled by the lack of response from these guys. I stopped fighting them on repairing my window that they didn't fix in the first place. All I want them to do now is send me a copy of an actual invoice so that I can get my insurance to reimburse me. And it has been complete radio silence. Edit: I got a response from the owner after posting my first review then again just now after posting this one....but his response was not how he could help...this was his response: "Bro you're tearing up my Google my businesses..What makes you think". So for anyone looking to have their glass fixed, think about the person you are trusting to do this.

STAY AWAY !! This is a shady business practice with no honesty and integrity. The owner came and fixed the windshield but broke the side panel and also my front camera starting complaining after the install. He said the camera is not his fault but he will fix the panel. When I called him multiple times, he eventually answers once saying he bought the part but misplaced it and asked me to buy the part from the dealer. It was a mistake to go with this company, now I have shed a lot more money to get these fixed. I regret not using a reputable company.

Chris gave off a lot of attitude over the phone and was not very pleasant to talk to. Was trying to sell me on a calibration too using condecending language. Could have caught him on a bad day or time, but was not ideal by any means. Quote process was quick at least.

FastGlass was amazing! They responded to my inquiry right away and got the job done quickly. Huge shoutout to Chris, who fixed my window—he was professional, efficient, and did a fantastic job. Highly recommend their services!

Chris was a very handsome gentleman that did amazing work. He was very quick and the communication was great! I was at work when I got my replacement and the ease of knowing nothing would be affected while they changed my windshield was very assuring. Would 10/10 recommend going with this company!