Caliber Auto Glass

The tech no-show/no-called my appointment. I called their customer service line twice, where they said they would speak to the manager to try to get me back on the schedule quickly. They never called me back, and I had to call again in order to discover that the soonest they could reschedule me was 10 days out, even though they missed the appointment. Only One Auto Glass stepped in when I called them and had the whole appointment done within 24 hours. Save your time and go there!

Absolutely the worst customer service. I waited for over 4 hours only to find out they aren’t coming to replace my windshield. The tech was very rude as well.

Terrific people. Did an incredible job to my car. They went above and beyond for me. The best communication that I've encountered from any company.

Don't get your Escalade glass replaced by Caliber Auto Glass. They can't calibrate the OEM systems. We've had a half dozen appointments and even left our vehicle at the Woodbury location for THREE nights. Three windshields later(2 aftermarket and one OEM), the drivers assist system still doesn't function properly. Everything worked perfectly before the windshield was replaced. This is a 2021 vehicle that had a chip in the windshield and sounded like a simple and convenient process at the beginning. We want our vehicle fixed, but more than that, please communicate what is going on in a timely and respectable manner. April 23rd was the initial windshield installation date, and it's currently July 21st. The last visit for installation of OEM glass was on July 10th, and again, we had to contact them for an update with the next steps. We couldn't be more disappointed with how we've been treated and digesting that you're not a valued customer anywhere is a perfect reason to warn others not to waste their time before their claim is filed, and it's too late to get off the ride.