Classic Collision

Got a very reasonable quote. The repair process was straightforward, and they gave us great expectations on how long it would take and worked around our schedule. The staff was extremely polite and professional. We'll definitely use them again if we need body work in the future

I used this repair shop after being referred there by insurance. They claim to be a star USAA provider and I had high hopes. I will NEVER use this location again. Their communication is nonexistent and created an extremely frustrating process. My repair required four trips and one month to complete, mostly because they didn’t do it right the first time. Longer story/details below. First, I dropped my car off for an estimate early Monday morning. I wait 3 days for an estimate (I was told it’d take 45 mins to an hour, but I’m being patient), call Thursday to check in. Estimator calls me back later that day with an estimate - clearly only after my prompting. I have two windows that need replacing after a break-in. The quote is crazy high and includes a host of other repairs, but I can’t hold that against them - a lot of shops over quote these days. Insurance approves and we move forward. Classic Collision uses an online/text message-based notification system that gives you updates on when your car will be ready. It is NEVER correct. It typically always said my car would be ready in 2 days. When that deadline nears, each time I call or text them to see if it is actually ready for pick up. (I work a half hour from this location and need to plan when to take off work to pick up my car and drop off the rental.) They NEVER call me to provide an update. I must ALWAYS call them. Each time, my car is NOT actually ready. This goes on for over THREE WEEKS. Includes Labor Day - when I don’t find out until late Friday (only after I call them) before I need to leave town that my car is still not ready. I finally pick up my car on a Friday. I check out the work and functionality before leaving the parking lot. They get a 2nd star on their review because the quality was good, although they left handprints or smudges on the interior. But one of my auto roll-up windows is not working. The front desk receptionist tells me I’m wrong, until I prove that the auto function doesn’t work. They take it to the back, fix it, and I go home. I check it out more at home, and I realize the back door rattles. Turns out the $200 glass clean up fee didn’t matter, because they’ve left half a window’s worth of glass in the door. I almost don’t go back because it’s not worth it at this point. I get a request for a survey that weekend, and leave all this feedback. Manager calls me Monday and apologizes (which I appreciate), says I can come in anytime and he’ll have someone take care of the glass for me ASAP. I go in Thursday that week and wait on it as the glass is cleaned out. I check out the doors and windows before leaving, and everything is good. I think I’m finished. Friday, I get the feeling to check things out again. Turns out, same door that had glass in it now doesn’t lock, unlock, or open. I call again, I show up 30 minutes later, and apparently they’ve broken the cord that electrifies the lock/handle and have to order a new one. SO, I return a FOURTH time later the next week, wait about an hour on it, and they’ve replaced the broken cord. In my third and fourth visits, I am never apologized to, and I’m never told that they’re sorry I have to keep coming back or that they didn’t do it right in the first place. I also never hear from the manager again. I’ve tried to be patient through this whole process and have been as kind as I could manage. I get no follow ups except for a request to refer them to friends (HAH!) a month or two later.

My first time using this location and let me just start off with I’m highly impressed. The shop had my car estimated and torn down immediately after dropping it off, kept me up to date and informed. I had expected to be without my car for 2+ weeks and had it back to me in a week! All of the staff were pleasant from answering my calls to in person there at the shop. I like most people are skeptical of auto repair shops but the ethics of this shop blows my mind and I can say that they are ethical and honest people here. Before dropping my vehicle off I thought I checked to make sure I had gotten all valuables out of my car, I ended up leaving some cash (not small change) in my car not realizing it. When I picked my vehicle up and got in immediately noticed the cash in my car still. For that simple fact this Classic Collision will forever have my business if I ever find myself needing a collision repair again. The work on my car looks fantastic and can not even tell I was ever hit! 10/10 recommendation!

I have never been so disappointed. Took my truck by on Dec 20th to get it looked at. They told me they were going to order my front qtr panel. We scheduled the job for December 30th. Called me on Jan 6th and said the part was 3 weeks back ordered. No response to why they didn't order on the 20th. Just said i wanted to pick up my truck gave them an entire day to put it back on. Showed up at 8am on the 8th to pick up and nobody was there. had to come back at 10am because they forgot to put it back on. Received with wires cut, wheel guard on both sides hanging off or missing, writing on the side of my truck in marker. And then the tech cussed me out when i questioned it. This is a back woods body shop. BEWARE!!! I strongly recommending you not use them.

I would recommend Classic Collision on Pelham Parkway to any and all family, friends, and strangers. They not only did a terrific job fixing the entire passenger side panel and bumper, but they ended up replacing the light casing and grill, which was only minor damage (student driver parking incident). They took care of everything through our Farmer's insurance and I had my car back in two weeks (whereas, other places said it would take months just to get an appointment and then weeks to get the parts needed). Also, they completely detailed the outside and inside. I couldn't be more pleased with their excellent customer service and performance. I feel like my 9+ yr old Impala is brand new!