Glass America

Mike Cribb was very professional , quick , and had great communication skills when getting my glass fixed on my bronco sport . He made sure my glass was in perfect condition before arriving to my house , so I could still continue on with my day! Would highly recommend this company to everyone . Will definitely use them again.

I recently had an incredibly satisfying experience with Glass America! From the seamless online scheduling process to the friendly and professional local personnel, everything was top-notch. The service technician who worked on my EV was exceptional, delivering real quality work. The customer service was outstanding, and the facility was probably the cleanest auto glass facility I have ever visited. I highly recommend Glass America for all your auto glass needs!

I used them for my back glass on my 2018 Silverado 2500hd. After install I went to pick my truck up and when I open my back door the door seal hits me. The door seal was hanging off the truck. I didn’t say anything and just pushed the seal back on as it is an easy fix and people make mistakes. I continue looking and I see that the headliner in the back is completely pushed up and bent. I try to pull it down with no success. The next day it started raining and I look back there to find water leaking in. They tell me they will send someone out. The same tech comes and he has a bad attitude and acted like I was lying until he seen it leak. He replaces it once again. He shattered the window on purpose to “get it out easily” and months later I still have my kids find glass in the back and give it to me. Fast forward 3 months and I break the glass again and call a different company. The new company comes and immediately tells me that whoever replaced it last time scratched my truck heavily and used black primer to cover it up (my truck is white). After he showed me, it’s all I can see and the paint is everywhere. The new company said they wouldn’t touch it because of how much glue was used and how much damage there was. I call glass America back and tell them the situation and they say they will send someone out to look at it. I requested not to have the same guy come again due to his attitude. Well, that’s who they send. When he shows up he immediately started with the attitude. The first thing he says is “oh you broke the window and want it for free”. I said “no I already filed a claim but they won’t do it due to the damage”. He responds with “your truck is hard to do without scratching it, and the primer only comes in black to cover it”. I told him that I wouldn’t accept that because that is his whole job, to replace windows and not damage them in the process. He got mad and said “well I can’t fix it here, I’ll tell them to call you”. He stormed to his van and actually spun off. Now three weeks later I have called everyday with no response, I live in Florida where it rains every day and my back glass is still busted and leaking. I have over $100k in this truck and it’s getting rained in and destroyed.

The entire process has been pretty easy from the beginning. I was able to go online and receive my quote within two minutes. I then spoke with a representative on the Phone who scheduled an appointment and told me that I should hear from my technician by 930 day of my appointment. They were very knowledgeable. On the day of my appointment I received a text promptly at 9 AM with my technicians information. The technician, Neil, arrived on time and was very professional. He had the wrong size glass, but was very apologetic and empathetic and really made what could’ve turned out to be a bad experience, good. He put a temporary cover on the window so I’m able to drive it. It has been a smooth process so far and I look forward to the completion.

Do you want a big problem and headache? Contact this company. In June 2021 my insurance contacted them to have my windshield replaced. The technicians came, and changing the windshield, it broke just finishing. They promised to replace it and a new technician came with the new glass. I made him see that the first technicians when they were removing it damaged the paint on my car. The technician called his boss and he promised me to repair all the damage, that someone would call me. They never did. I contacted them through emails and calls, and at such insistence they made me go to Gerber Collision (company of their consortium) to request a quote for the repair of the paint and glass. I went to their office, and it doesn't exist! Instead is a Gerber Collision office. And here I am, a year later WITH A BROKEN WINDSHIELD AND DAMAGED PAINT. Completely irresponsible. Right now I'm in talks with the insurance for the repair, which they shouldn't cover because they already paid for that glass work. And in conversations with a lawyer too. Moral: NEVER LOOK FOR THIS COMPANY. If I could put -stars, I have no doubt to put in.