Glass Doctor of Spokane

One star is too good for this company. I filled out the request for quote on their website, set a date for them to come to my house. I received a text saying the office team will be reaching out to me to confirm a time. I never heard from the office. My estimate date came and went. The "robo" text kept saying the office would call, replied to me by name. NEVER USE THIS COMPANY!

Contacted them twice and asked for a call. After 10 days no calls. Just a text message chain that is full of promises but the person texting is full of something else, since no action got taken.

Pretty sure they are no longer in business. Called half a dozen times to get an appointment, no answer. Went to location to see if they were just so popular that they don't answer the phone. Nothing there.

I would give ZERO stars if I could! Took more than 10 weeks to get the windows because the tech didn't measure right, we tried telling them that, but they have so much experience, they won't listen to anything you have to say. The job that was done was rushed, botched and completely unprofessional. When trying to address the issue, they just kept telling us how experienced they were and experience listen to us speak. Interrupted and talked over us. They can't even see with their "experienced" eyes, that this job is horrible. Looks awful, not sealed properly, one window is not even level, caulking Looks like a child did it. We could have done this job ourselves for a fraction of the price! It would've cost us $300 and they charged $2000 for 4 custom basement windows that don't even fit properly. They are terrible to work with and won't listen to you if you're a woman, they ignore you completely.

The overall experience was bad. Windows were measured wrong the first time, then delayed the second time when we were told it would be rushed. During the install, 3 of the 4 basement windows were mounted unlevel which I had to point this out to the contractor with my own level. One of the windows is still not level, the bubble is over the line after asking the contractor twice to fix it. The caulking job is terrible. I am cutting out all that bad caulk job and redoing it myself. That's how bad it looks to me. They took 3 hours when I was quoted for 6 hours. The contractors had to return a second time because they didn't seal all the way around all of the windows. Again, had to call them out on this. No discount for the time they over quoted plus the job was rushed and we are not impressed with the work. Use anyone else.