Kalpins Express Auto Center

My experiences with Kalpins Express Auto have always been positive. I am treated with respect and every courtesy by all the staff. I am kept informed regarding work being done or work that will be needed. I highly recommend this garage. So often it is difficult to find a trustworthy garage. This is one that is honest and does everything to make the experience a good(if not great!) one.I will be a customer for as long as I have a car!

My husband and I were very impressed at the selections of vehicles on Kalpin's lot. Our son was interested in A Silverado or Sierra. We were greeted by our Salesman AJ who was wonderful helping with what we were interested in. There were three vehicles that were driven and The Silverado had everything we were looking for. The price was very good, They offer an excellent warranty for their vehicles that no other dealerships have to offer. The other salesman were very friendly when we talked to them while our vehicle was looked at. We got to meet the manager, who was very professional, easy to talk to and and made us feel like family. This is also how AJ made us feel very comfortable when looking, and buying the Silverado. We are very happy Kalpins had the Silverado to sell. We had a wonderful experience, no pressure and felt at ease throughout the whole transaction. We would recommend to view online their selections and stop by to receive the excellent service as we did. You will not be disappointed.

Kalpin’s Express Auto Center is a 10/10—I would absolutely recommend them! My mother referred me to AJ, and from start to finish, he was incredibly respectful, professional, and flexible. He worked with my bad credit in multiple ways and even accommodated my unusual work schedule. We were able to handle almost everything through email, so by the time I arrived, my car was ready for me to test drive and take home. About three-quarters of the way through the process, I decided I wanted a different vehicle, and AJ had no problem helping me make the switch. Throughout the entire experience, he never once made me feel judged or uncomfortable because of my credit situation. This was by far the best car-buying experience I’ve had because of AJ’s willingness to go above and beyond to help me. If you’re looking for a dealership that truly cares about its customers, I highly recommend Kalpin’s Express Auto Center. Thank you, Kalpin’s Express Auto Center, and thank you, AJ!

Definitely recommend. AJ was our sales guy and he was great and extremely helpful. I bought an older car with more miles than I normally do. We found the right extended warranty to fit our vehicle and he didn’t try and upsell coverage that we didn’t need. Great communication throughout the process and even met us outside their normal business hours. Thank you

I inquired multiple times over the phone about a 2018 Lexus RX450hL they had for sale. From the online photos, I noticed a stain on one of the rear leather seats and tape holding up a cup holder. When I asked about these issues, I was assured there were no stains, no tape, and that the vehicle was in “great” cosmetic condition. I drove hours to see the car in person, only to be immediately disappointed. The first thing the salesperson told me was that the price was firm because it was already discounted due to cosmetic imperfections. This was shocking, since I had been told over the phone that the car had no cosmetic issues. On inspection, the car was clearly in poor condition: • The rear seat was visibly stained. • Both rear cupholders were damaged, with one literally held together by duct tape. • The center console lid was ripped and covered with a cheap aftermarket cover. • The driver’s door interior had heavy scratches. • The exterior had a poorly applied metallic wrap, *possibly* covering deeper paint damage, with obvious scratches and nicks visible on the door jamb. When I pointed these things out, the salesperson brushed it off as “normal wear and tear” for 160k miles. In reality, this vehicle is in fair condition at best and what bothered me most was the dishonesty. I would give a higher rating since the staff was very friendly. But friendliness doesn’t excuse misleading a prospective customer. Being upfront and honest would have saved me hours of wasted travel and left me with a better impression, even if the car wasn’t right for me.