Les Schwab Tire Center

Takes 2 hours to fix a tire with a nail in it we were told it would be an hour and a half they don't seem to have any concerns about not telling the truth about how long it is going to take. We have purchased 5 sets of tires this year 2026 we will look to go back to buying tires from Costco the manager here is unfriendly and rude. Doesn't seem to care or have much training on customer service.

I had a great experience. I scheduled my appointment online, first thing Saturday morning. The employee was very kind and printed me quotes for multiple tire options. Since I planned on waiting for a hour or so, I walked to a local coffee shop (Garden Cafe) at the employees recommendation. It was very good. The employee (I wish I would have asked his name!) Refreshed me on the warranty/benefits that came with my brand new tires. Well worth it! Very personable experience.

After scheduling a brake inspection because of squealing rear drum brakes, I dropped off the vehicle and just as I returned home I received a phone call that they will not remove the tires because they are older than 10 years old. News to me since I bought the vehicle 2 months prior. I was told that No work will be completed unless I buy 4 new tires. No explanation was given even though I attempted to understand the "10 yr old no work policy". So I returned to the store for them to simply hand me back the keys and told to have a nice day. After being a loyal customer for 20 years I am very disatisfied with the lack of customer service and care of safety. No mention of the "10 yr old no work policy" is communicated while scheduling an appointment, or on the website. My time was wasted as the employee refused to service my vehicle. I have taken my business to a local tire & auto repair shop, where they appreciate serving customers.

Early in the season, I was told by this location that it is walk-in only when I attempted to make an appointment to have my winter tires put on fast forward to today. I walked in, assuming it was walk-in only as I was told, and the employee got extremely frustrated saying that my car would be done at 8 o’clock tonight. The tires are on wheels takes about 10 minutes if I could give no stars I would.

I had an appointment at 4pm to replace a flat tire and the store closes at 5. My tow arrived late and I didn't get there until almost 430. They quickly and kindly accommodated me when they didn't need to and I was able to get to work. It was really great of them