Lloyd's Glass

I walked into Lloyd’s Glass to ask about a small “windshield zit” that needed attention. It wasn’t much more than a small chip, but I wanted to make sure it didn’t spread into a larger—and much more troublesome—crack. Rochelle Sherrer greeted me with a smile and, after a brief discussion, offered to have it repaired while I waited. How great was that? I enjoyed spending the time talking with other members of the Lloyd’s team and couldn’t help but notice how exceptionally clean and well-kept the entire facility was. After a while, Ian approached me to show me the tiny “spot” that remained on the glass. Apparently, Mercedes treats the windshield with a special coating designed to help shield passengers from UV rays, and that stubborn little speck refused to completely disappear during the final polishing process. Rather than simply send me on my way, Ian made sure I saw it and understood exactly what remained. I appreciated that attention to detail and, more importantly, the honesty. I was most pleased with the entire experience, and especially impressed with AGSC Certified Master Technician Randy, who took extra care while working on my Maybach. When someone is working on a car you care about, that extra measure of care matters. Of course, going back to Lloyd’s Glass would mean I probably need another glass repair—and I certainly don’t wish for that! But I’m almost tempted to drop by anyway, have a cup of coffee, and say hello to all the great folks at Lloyd’s Glass. Great people. Great service. And an experience worth recommending.

Awesome experience. I had a problem with a different shop installing my glass. I called Lloyd’s explained my situation and they said they’d try and fix what the other shop had done. I dropped the car off. A few hours later I came to pick it up and it looked amazing. I was so happy to know they were able to carefully remove my old glass and reinstall it without it shattering. The work and the customer service is just amazing. Before and after pictures

Windshield repair made easy, These guys walked me through and handled all the hard stuff for me. And did an excellent job. I appreciate the whole staff and the tech guys that did the work Dylan and Oliver I want to thank personally. but without Carlton and Serena, I would’ve never known what to do thank y’all

⭐️⭐️⭐️⭐️⭐️ 5/5 Big thanks to the amazing team at Lloyd’s Glass! From start to finish, everyone made the whole process smooth and stress‑free. Ms. Diane was super kind and very attentive. She kept me updated the entire time when my car was in the shop. She knew every detail, explained everything clearly, and made sure the whole process was correct and smooth from start to finish. Mr. Mike installed my windshield with serious care very clean, very professional work and he even vacuumed my car, which honestly blew my mind. I really appreciate the extra effort he put in. Mr. Oliver handled the recalibration and made sure all my safety features were checked and working perfectly. Ms. Serena checked me out and clearly explained everything that was done to my car. And of course, shoutout to the rest of the hardworking team in the shop all great people. I thought it would take days to get an appointment, but they were able to schedule me for the very next day. The whole service was done in just a few hours, which was awesome. I highly recommend them 100%.

TLDR? Great experience! We were getting ready to travel from Minnesota to Florida. MN was at 7 degrees F. I was warming up the van (Class B) and did not notice that the defroster was on. All of a sudden a small crack on the passenger side jumped all the way to the drivers side. Tried to call a local Safelite, only to find that there is absolutely no way to call a Safelite shop and talk to a person. Then I decided that, since we had a month in Florida planned, I would check out a repair in Pensacola. Lloyd’s had a lot of good reviews, so I gave them a call. Haley was my supervisor for the project, and she was great. She arranged a quick conference call with my insurance carrier and that’s all it took. I appreciate that she took the extra time to find OEM glass too. Installation and calibration of various safety features was handled by Jake, who did a great job. No scratches on the entry points for the removal loop, and a super clean dash when he was done. As they say, it looks like new!. I also appreciate the detailed invoice which lists the steps and tests that were performed. If I get another break I would really like to have Lloyd’s fix it. At a 1350 mile drive, it’s a bit out the way, but worth it!