Meineke Car Care Center

I have a 2018 Subaru Forester. My air conditioner started blowing warm air at the end of last summer so my husband took it in to this place and paid $180 pretty much for nothing because I still had no cold air but they did tell him as far as they could tell we needed a new compressor/condenser and they could do that for the low price of $2,000. My husband said I'll do it myself. So, he bought the new car parts and changed them himself. It still isn't working so he ordered the vacuum system to get air out of the lines after it's been charged. It's got gages to help make sure you don't overcharge etc. Still warm air. Take it back to Meineke AGAIN paid $160 this time (it just kills me how the prices fluctuate) she's gone for just a few mins and then she's back telling me that it has no freon in it so she will HAVE to charge it in order to run the diagnostic test because it won't give accurate results if there's no freon in the system. And that's $230 so I'm looking at $400 AND THERE'S NO TELLING WHETHER I'LL BE GOING HOME WITH AIR CONDITIONING OR NOT! And the whole time the guy at the front desk is telling me about 1,000 times this is only the beginning! Yeah I bet it is! Of course I'm not gonna let this continue because I'm not an idiot. I had to pay for a diagnostic test that didn't get any results and that's 🤬 I don't trust mechanics anyway and that just made me feel worse about it. DO NOT GO TO THIS PLACE THEY WILL RIP YOU OFF AS FAST AS YOU CAN BLINK! We've now paid Meineke a total of $340 and THEY HAVEN'T EVEN TOLD US WHAT IS WRONG WITH MY SYSTEM. I'm sick of people taking advantage of every dang thing they can. So, I'm grounded to the house in this heatwave even though I've got a fairly new vehicle that we pay a fortune for. We're getting rid of the Subaru and someone else can have this headache.

The positives: They did what they promised, they were quick, and everyone was very kind. The negatives: I brought my car in with what I thought was an alternator that was going out. I had my battery tested at O'Reilly's and they said they thought it was my alternator. When I brought it in they told me they were going to do a diagnostic check for $7 to make sure that's what the issue was. The diagnostic ended up being $30 not $7. They said they would call me before they did any work on my car to make sure that I had a quote for what they were going to do but they never called me and I had to call both times. Then the quote they gave me ended up being $100 less than what it was when I got to the store. I was told on the phone that my battery would be $180 and that to install it would put me at about $280. When I showed up I was charged $387 for a battery replacement. If I had known this was all the issue was and that it would have been that much I would have come and pick it up and got in the battery installed somewhere else much much cheaper. I feel like they knew this and under quoted me so that I would be less likely to take it somewhere else. Hard to find an honest mechanic anywhere and this one is one I would consider not honest.

The customer service was excellent, the guys got me in and out very fast, but most of all they understood my situation. They were very kind and did everything they could to help because I had a long road trip! My mirrors look great! If I need anything else done I’ll be back even if I have to drive out of my way due to how they helped! Most people aren’t kind anymore, but these guys went above and beyond! Thank you for being a blessing!

I've grown very frustrated with taking my 2019 Ford F-150 3.5 turbo to a couple of Ford dealerships in the area for service, particularly with them taking 2 or more hours for an oil change. So I decided to give Meineke a try. I heard their commercials on Big Country 99.5. What a great experience! Christina guided me thru how Meineke Care Care handles service and checkup...I got a BG MOA Oil change and McKenzie performed the service. They were thorough, provided a complete list of upcoming service that will be needed, pictures...absolutely impressed!!!

I have taken my car to Mienike locations since I got her two years ago, and this location on 11th street has blown every location out of the park by miles. In November I had my rear shocks replaced by the Broken Arrow location, and they did not finish the job properly. Parts were left off, and my shock busted through the plastic of my trunk and the metal rod was literally bouncing up and down visibly in my trunk. My mom had realized that it had happened a week after getting my shocks replaced, but we have no experience with cars and she had no second thought; so she didn’t say anything to me. I didn’t notice until about March of this year, and with how busy working nights 50+ hours a week is, I have not had the time to have a full day to dedicate to bringing it in until this week. Cristina the manager looked at it, and diagnosed the issue. At first, I was told I would have labor knocked down to half payment, and parts at cost. I expressed my discomfort of paying for something that was not my own doing, and shocks are in a 12 month warranty, so there was no reason I should have had to pay. I expressed the stress of being a young girl in her 20s and the fear of being taken advantage of at a mechanic shop. Cristina truly made me feel, reassured and taken care of. This wasn’t really her issue to fix, it was broken arrow mienike; and she took initiative to get it fixed to make sure I was safe on the road, at no cost. She explained to me that I need to be more aware of my car (which is 100% true), and even how to buy tires in the future and what to look for in a used tire to make sure I’m not being ripped off. I will forever be giving by business to this location, and will recommend to anyone that asks. They even payed for an uber from the shop and back to the shop to get my car. Cristina and her team, thank you for making a stressed out girl feel not so stressed out.