Safelite AutoGlass

Go somewhere else. Took my car there for a chip repair for a tiny little chip, which I even felt was a waste of time but since it was a new vehicle I wanted to be careful. When I received my car it was scratched on the door and the wheel was flat as they’d ran over a screw, the chip looked worse than when I brought it in, which was barely noticeable but now over an inch long.I was beyond pissed but in a hurry so I just got the flat fixed at discount tire and left trusting they actually did the repair. Then 2 days later the chip had expanded throughout my windshield like they didn’t even repair it, this is not my first repair and even inspecting it I couldn’t even see the resin or anything on it. I called customer service and they told me they’d need to replace my windshield which they scheduled for a week later. I told them to go to my house as I no longer trusted them. Technician was here from 8-12:30 and when he finished said he was unable to calibrate the vehicle and that I’d get a call to set up a in-shop recalibration. No call. I had to call this morning it set it up myself. Wish me luck on today’s appointment.

Safelite was awesome! Simple to schedule- next day service. Arrived on time, constantly kept us informed, installation and calibration were very smooth and simple link to pay in line, so nice to have them come to you. Great job Dylan! Thank you.

⭐⭐⭐⭐⭐ I had an outstanding experience with Satellite AutoGlass! I originally stopped in just to have someone look at my windshield and tell me whether it could be repaired or if it needed to be replaced. Joe, the store manager, immediately came out to take a look and was incredibly friendly, knowledgeable, and accommodating. One thing I really appreciated was that he took the time to explain everything in a way that was easy to understand without ever making me feel talked down to. Unfortunately, women are sometimes treated like they don’t understand anything about cars, but that was absolutely not my experience here. Joe explained what would be involved in repairing the windshield versus replacing it, answered all of my questions, and never made me feel rushed. He handled all of the insurance paperwork for me and was even able to get me in right away, which made the entire process so easy. I also asked about my windshield wiper blades, and instead of trying to sell me something, he took me back, showed me exactly how they were wearing, and gave me his honest recommendation. I never felt pressured to buy anything, and that kind of honesty is so refreshing. A huge thank you to Ased, the technician who completed the work. He did an excellent job, was professional, and made sure everything was done right. From start to finish, the customer service was exceptional. Joe and Ased made what could have been a stressful situation quick, easy, and genuinely pleasant. I wouldn’t hesitate to recommend Satellite AutoGlass to anyone needing windshield repair or replacement! My first image is before and the second is after!

I had a side door window repaired. They broke part of the door carrier. They did not tell me about it. Instead they tried to JB weld it and then told me to the replacement went fine. I discovered it within the 30 days I was unaware warranty would cover them breaking my truck and then lying about it. When I submitted information to the customer service within the 30 days letting them know I spent over $300 of my own money and five hours of my own time to repair it correctly. Their response was that I didn’t follow the warranty process, no acknowledgment of their complete lack of integrity as a company. And that was their training manager. They sure taught me a lesson. Next time I’ll be sure to use the warranty process at any other glass company but them. Why on earth would I take my truck back to someone who lied about it to then have them break it some more?

Choose another location. Took in my f250 for a basic windshield repair. The actual windshield replacement was sub par. Weather stripping was uneven and wasn’t seated properly. The biggest issue was that the tech broke the passenger side windshield cowl and didn’t mention it to me. I found it when inspecting their work before leaving the shop. I spoke with the manager Joe, and at first he was showing me pre-inspections photos they had took which didn’t show any damage at all. Joe went back to speak with the tech and the tech mentioned he broke the cowl and just didn’t mention it. At this point Joe said they would get a NEW cowl on order and I’d receive a call in a day or two to schedule the instal. A week and a half went by and I didn’t hear from Joe. I called the number on the business card he gave me a good 30 times and the phone just rang. Not one answer or ability to leave a voicemail. I spoke with a rep on the 1-800 line and they created a ticket which wasn’t helpful. Sweetest lady though. I finally received a text message…..a text message, a week and a half later, that Joe had just picked up the part and I could bring the truck in for repair. I showed up the next morning and Joe did jump on it right away. When he was finished he called me in to inspect his work. I was very disappointed, the part he used to replace the broken cowl was from the junk yard. Sun beaten, brittle, cracked and broken in other places. Furthest thing from a new part. Absolutely unacceptable. During the install process, he managed to break the other side of the cowl and made no mention of this as well. I take very good care of my vehicles and have handled these parts on my truck before. They were not broken or cracked prior. In that moment I didn’t even have the patience to say anything or deal with the nonsense any longer. The cowls are missing screws and are not properly secured and now rattle in the wind as I’m driving. I will order a BRAND NEW cowl and install it myself. In the photos you will see the quality difference in the cowl they used to replace the broken one, the cracks and breaks in the existing cowl, and missing hardware. I’ve always had great experiences with Safelite, this was my first appointment at this location and will absolutely not be back.