Safelite AutoGlass

Overall, the windshield installation itself looks to be good, but my experience with the scheduling, pricing, and communication was pretty disappointing. I originally tried scheduling through the Safelite website, but I couldn’t select a date. Every location I tried near me had calendars completely blanked out for the next two months, so I ended up having to call. Even then, I wasn’t able to get an appointment within two weeks, which was frustrating. When I finally scheduled, I was emailed a quote for $370 for the windshield replacement. However, when I dropped the vehicle off, I was told the total would actually be $410. I was told the original $370 was apparently for the windshield only and did not include labor. What makes this even more confusing is that the receipt breaks it down as $310.15 for the windshield plus $99.99 for labor, totaling $410.14. If insurance had been covering the replacement, the extra $40 probably wouldn’t have bothered me as much, but since I paid the entire amount out of pocket, being quoted $370 and then told it would be $410 at the door was extremely disappointing. I also received 2–3 appointment reminder texts about 30 minutes after my appointment time, when I had already dropped the vehicle off. Obviously, those reminders weren’t very useful at that point. As for the actual installation, it appears to have been done well. One of the sensors next to the rearview mirror looks like it may have some damage, although I can’t say for certain whether it was there beforehand since I had only purchased the vehicle secondhand a few weeks ago. Overall, I’m happy with how the windshield installation appears to have turned out, but the scheduling difficulties, unexpected price increase, and poorly timed appointment reminders made the overall experience less than satisfactory. The biggest issue for me was being quoted $370 in advance and then having the price increased to $410 when I arrived.

The windshield replacement ran into some issues, and my vehicle was accidentally damaged during the install. The installer, i think his name was Trey, a very nice guy. The fellas at the Safelite shop really stepped up and helped me. The manager Scott, even had someone wait with my vehicle until a tow truck showed up, since my vehicle was not legal to drive without a windshield. The manager was even going to pay for a rental for me, but that ended up not happening because they got the repair fixed and the windshield replaced so quickly the next afternoon. I know the manager did all of this while he was short staffed or missing employees. Shout out to Kyle as well, very good assistant manager at the other location on old seward who was extremely professional and helpful. Great service from your team. The windshield looks great, and, it was a great price, about 500 dollars for a 4Runner. I got quotes at another place for twice that. Thank you all for a job well done.

Matthew from Safelite provided exceptional service and demonstrated a high level of professionalism. He thoroughly addressed all inquiries and maintained a courteous demeanor with my colleagues and me, despite the numerous questions posed. The complexity involved in windshield replacement is often underestimated, as it requires significant effort. We are highly satisfied with Allstate's decision to dispatch Matthew and Safelite for this service.

The service we received from Safelight was exceptional. They did the windshield replacement in our driveway, recalibrated the mirrors, and now I feel like I have 2 new cars to drive with clean vision! I had not realized how uplifting a new windshield would be. Highly recommend Safelight!

Rating: ⭐⭐⭐⭐⭐ "I had a fantastic experience at Safelite on Northern Lights Blvd. Kate Jackson and her team run a very professional, efficient shop. From the moment I walked in, the communication was clear and the service was top-notch. They handled my glass replacement quickly and the quality of work is excellent. If you're in Anchorage and need auto glass work done right, I highly recommend Kate and her crew!" JPBAQUIRAN