Safelite AutoGlass

Safeflight replaced the front windshield in my Mercedes Benz ML-350, due to a window crack (from our terrible Alabama roads, full of debris), and it was a great experience! They installed and calibrated the sensors for the windshield, all in the same day! I am very pleased!

If I could give half of a star or no stars I would. Do not use this Safelite company because the warranty is intentionally easy to get out of. The workers install glass in an improper manner, causing cracks within 1-2 weeks of fixing/repair. Afterwards, the “warranty” does not cover their incompetence. I would run as far away as you can from this shop, and then keep running. I had to have my glass replaced once, then was refused service the second time despite the window damage being their responsibility. There is a reason they need so many commercials to get business!

I am very pleased with the service I received from Safelite. When I first contacted them, the representative was pleasant and helpful,....when I took my car in for repairs I had the same welcoming experience. The technician explained the process and the time it would take for the repairs. My repairs were done within the time that was given to me, and they were very appreciative for me allowing them to service me. Thanks to the team at the Oxmoor location in Birmingham Alabama. 👏🏾👏🏾👏🏾

The entire process was painless. Good customer support, communication. My service representative was Austin and he very polite and did a great job! Austin was very knowledgeable about my truck and put me at total ease! I would definitely recommend Safelite to anyone who needs glass repair or replacement.

I had an unfortunate event that required a replaced back windshield. I was able to set up a mobile service through my insurance app. Sadly, my comprehensive coverage has a high deductible so the replacement was going to be out of pocket. I got a confirmation text right away after scheduling. In addition, I got a confirmation text the day prior to the scheduled service. The timeframe given to me was 8a-12n. The morning of the service, I received a call from the technician James, informing me that I was last on his list for the day so he would likely be coming around 12 or 12:30 and asked if that was okay. I told him it was. He was very professional and polite. A little bit later in the morning he called to let me know he was delayed due to an issue with a prior installation and apologized for the inconvenience. He arrived about 1:30 and communicated his arrival. He was pleasant and professional throughout the service. They do not have a way to slide a credit card, but can manually enter the info. That was an issue for me as some of the numbers were worn off the card, so I thought I’d mention that. You can also pay online when you schedule it. The job was complete in the expected timeframe. I was instructed on care procedures as the glue/adhesive set. (Keep tape on for 24 hours, no car wash for a week, but rain is okay. Don’t tint for at least a full week) Speaking of which, when I took it to get tinted, the technician was unable to place the tint as the metal between the deck panel and metal body underneath the back dash was too tight on the right side to apply the tint. This was not the case when it was first tinted, so I’m not sure what happened with that. Overall, great service. It cost me $560 dollars to replace the back windshield. There was no cost to remove the previous tint as the whole windshield was shattered and had to be replaced.