Safelite AutoGlass

In mid May 2026 I had a tech from the North Ave., Bridgeport, CT Safelite come out to replace my front windshield. He was kind, courteous and things proceeded like when I’ve used Safelite in the past. They followed their mandatory process of removing the wiper arms and broke my wiper transmission linkage so that I no longer had a driver side wiper arm that could be put back on. The tech snapped the screw thread coming out of the spindle rod, and in its corresponding nut. I emailed store manager, went to the store, I spoke with Safelite’s customer care department, but they continued to deny liability. They said it was due to prior wear and tear and that “someone else did something wrong.” All kinds of excuses. They were trying to blame my mechanic who replaced the wiper motor five months before when my wipers worked fine for five months through heavy rain and snow until Safelite worked on my vehicle. Please note the technician worked on my car for about 24 minutes, before showing me the snapped screw in the spindle rod and its corresponding nut. He never advised me of any problems with the wiper linkage prior to that. I got an estimate to replace everything by my mechanic and it was going to cost $476. After not getting anywhere talking to the store and their customer care department I filed a complaint with the Better Business Bureau. They continued to deny any responsibility for their damage. Safelite left me with an automobile that was not legal or safe to drive for weeks, so eventually, I bought the part myself and after much personal labor I fixed it. I offered to close out the BBB complaint if they would reimburse me for parts, tools, and a fraction of the labor I had to put in for much less than $476. They still denied any and all liability. My advice to anyone is to take pictures/video before Safelite starts work on your vehicle and maybe stay with the tech while he works on your vehicle. I will not use Safelite again. Yes, I know it sounds like a lot, but after what I’ve been through I will not use Safelite again especially their Bridgeport location. UPDATE: Owner has responded that the damage they caused to my wipers was pre-existing. This is completely false. Thank you.

My car window was hit by a rock from an overloaded dump/construction truck. I contacted Safelite and booked an appointment to have my front windshield replaced. I was able to secure the aforementioned appointment for the same week as the incident. I was impressed due to the timing of the 4th of July holiday approaching. I brought my car in earlier than my scheduled appointment and the Safelite team was helpful and quickly attended to my case. My initial call for service was placed on 06/29/26 at 11AM and my vehicle's windshield was replaced, calibrated, and ready to be picked up by 07/02/26. I was so very impressed and satisfied with the customer service displayed by the entire team at Safelite. Needless to say, my family and I will continue to be customers at this amazing shop! Thank you Safelite and wishing all a safe and happy 4th of July weekend. Happy birthday America and a big thanks to our service men and women who keep our families safe.

Do not use them for glass repair. If anything goes wrong, you are on the hook for all repairs. They replaced my windshield and additionally destroyed the plastic clips on the windshield cowl, and damaged paint on my car. I went in for warranty inspection and they took pictures, but never contacted me. I attempted multiple times to call their agents, but never received anything back. I even scheduled another warranty appointment, was called, and they said they'd "order new parts and get it fixed", but now over a month later I've never received any communication. This company prioritizes everything above customer service. Do not, I repeat do not use them.

My car was a mess when I picked it up (and it was spotless when I dropped it off). The parking lot was covered in glass - I had to move parking spots 4x and pray I didn't get glass in my tires. Too soon to tell how well the glass replacement went - I'll know more when the rain comes.

Went in 3/21/26 for a windshield replacement and came back to my car dirty the debris was in My car they could of at least vacuumed up the mess my driver mat and door trim had dirt on it not that serious just clean up your mess but this black part has window bonding or glue on it that they admit wont come off and its broken when i got in my car it was hanging to where i could see the airbag inside i pushed it back as much as i could so i it wasnt hanging they did place a order for a new one which i hope comes from the dealer and not after market they did say it would be free but its the point no one ever apologized or even said hey listen when fixing it we broke it or got glue on it that wont come off so we will replace it Good thing i caught it before pulling off and made them come look at it but its just basic customer service its not a new Mercedes but it is my car i paid for and i expect my car to be returned back the same way i gave it to you it just leaves a bad taste in your mouth and look bad as a business but once replaced i will leave a follow up review but be careful and check your cars when going to any safelite.