Safelite AutoGlass

I have used Safelite twice now and each time it has been so nice to have them come out. They are very neat and tidy! Fast, and knowledgeable! I even asked more in depth questions this time and i feel the tech answered well and was very knowledgeable. It reallly spoils you having them come to you! Its so nice! After a severe hailstorm i had to get the windshield glass replaced.

I got a new windshield, but I also got glass chips on my car, glass chips on my steering wheel and other parts of my interior, oily smudged hand prints on my a-pillar, my a-pillar was not completely clipped back into place, and oily smudged hand prints on my rear view console. I was sure to take plenty of pictures the night before my appointment as I was worried this might happen. I’m sure most auto glass places would have done the same, but I had false hope that being such a large company they would have every sticky pad, vacuum, and fresh gloves to prevent this kind of workmanship. They finished quickly though, as you might expect with minimal clean up, so that was a plus if you’re in a hurry I suppose.

Absolutely wonderful experience getting my windshield replaced! The entire process was smooth, easy, and stress-free from start to finish. The staff was incredibly kind, professional, and helpful, taking the time to explain everything and making sure I felt taken care of throughout the process. They did an amazing job on the windshield, and the quality of work was excellent. Everything was completed quickly, efficiently, and with such great attention to detail. It’s hard to find businesses with this level of customer service these days, and I truly appreciated how friendly and welcoming everyone was. I highly recommend them to anyone needing windshield repair or replacement. Thank you for such a great experience!

The technician did come early, however, it did take him a little longer than it Said it would for him to replace my window on the hatchback of my 2026 Nissan rogue. When he left, I went to go put my stuff back into the Back and my hatchback would not open and shut properly. I contacted Customer Service. They got him back out by then I had worked the hatchback to where it was opening and shedding properly at that point he didn’t do anything and just repeated the same thing he told me when he was there before. After a couple of times of opening and shutting the hatchback it now does not open properly again, so I have an appointment Monday to take it into the shop. What needs to be done? Is the door panel of the hatchback needs to be taken off because there’s glass all in that door panel and the technician swears that they cannot take the paneling off and clean it out, but I That company should leave your car the exact way it was before the window was broken out, I will not be recommending them to anybody if it is not taken care of on Monday when I am at the shop. I am very unhappy with the way my vehicle was left. I have a feeling is going to be original, which is absolutely no glass in the door panel and my hatchback opening and shedding properly.

Do not use this company! I went through Farmers to get my windshield replaced a month ago, big mistake. They came to my home to replace my windshield but were unable to get the windshield off due to a previous Safelite installer gluing the parts back on. In the process of trying to get the windshield off, the installer broke multiple pieces to my vehicle and broke the windshield further. I was told by my installer Josiah, through his manager, that they would be ordering new parts and would get everything taken care of. A week later my husband went to their office in BA, he was told they shipped the parts to the wrong office and that they would have them sent to BA, so we would have to reschedule AGAIN. Another 10 days go by, the installer comes back to my house without any parts. His manager Brian gets on the phone with my husband and proceeds to tell him that the parts are our responsibility and my insurance denied the claim. What?! I have called customer service twice, they say they will have the district manager call.. he doesn't. So here we are a month later, my windshield is inoperable due to their installer busting parts and I am responsible? Customer service just told me that claim is closed and they are now refusing to work on my vehicle. I do not know how this company is still in business.