Safelite AutoGlass

We had some difficulty scheduling the mobile service for an a.m. appointment. But after rescheduling and going to the shop. They did a great job and they did it really fast. My Jeep windshield replacement does not have the secret Jeep logo anymore though. I think it's called the Easter egg. That aside everything is fine and I'm happy. I would recommend or use again.

Great service and window install. Took the 2 hours they estimated so that's a plus. They did a great job, however, they did leave glue residue on my sun visors and headliner. Hopefully it won't be hard to remove, but with light grey interior, the black marks stand out pretty well. **Update** Reduced to 1 star due to the quality of the work and the install from looking at it from the outside. I had excessive wind noise after driving it thinking my door windows were slightly open bc I had to turn the radio up passed my normal highway speeds. Come to find out, they jacked up the outside trim pieces and it catches wind. Not only that, but my car was pristine until now, they messed up my trim around the windows.

Extremely disappointed with the lack of communication and customer service. We had an appointment scheduled to have a windshield repaired and were driving over an hour to get there. On the way, we had an unexpected flat tire. My boyfriend called ahead to explain the situation and was told it was perfectly fine to still bring the vehicle in, even though the tire was going flat. Had we been told that a flat tire would prevent the repair, we would have stopped at a tire shop first. Instead, we continued the hour-long trip based on the information provided by your employee. When we arrived, an employee came out, looked at the windshield crack, and told us it would be an easy fix. As we were preparing to leave the vehicle, he came back out and suddenly informed us that the repair could not be done because of the flat tire. We were then told we would need to schedule an entirely new appointment. To make matters worse, my boyfriend purchased a brand-new tire and had it installed right there, yet the windshield was still not repaired. This was especially frustrating considering there appeared to be numerous walk-in customers being helped at the time. The issue isn’t the flat tire it’s the fact that we specifically called ahead, explained the situation, and were given inaccurate information that resulted in wasted time, wasted gas, and an unnecessary hour-long drive. We expected better communication and consideration for customers.

The people were nice, and timely. The window works… if only my door panel was put back correctly. Can’t open my door without the panel wanted to rip off. It’s hanging half off regardless. They also broke a piece of plastic. And they left glass inside where the window is which I heard is a big No No. I have yet to hear from Safelite.

On 3/16/26, just 10 days after getting my back windshield replaced, it collapsed in. There wasn’t any signs of impact that would’ve caused this damage. I called the shop and the manager was very rude. She continuously over talked me while I was trying to explain what happened. She instantly became defensive and kept stating “tempered glass just doesn’t break, something hit it and it isn’t covered under warranty”. A person cannot deem something as not covered under warranty without an inspection of the car’s condition. After not getting anywhere with the shop manager, I went ahead and scheduled a warranty appointment online so that a tech can come to my house and inspect the vehicle to deem it covered under warranty or not. I received a confirmation email and text message stating that the timeframe would be March 17 between 12 PM and 5 PM. When I double checked the day of, my appointment didn’t show up so I thought I had did something wrong and scheduled the appointment again. I contacted customer care last night around 7:40pm when no one came to my house, and was told that my appointments were cancelled by the shop. I was never notified of either one of the cancellations which is HIGHLY unprofessional considering I took off work to ensure I was present for the appointment. Someone had also called on my behalf today 3/18 to get the manager's name as well as the district manager's name. The voice who answered was the manager who I had spoke with on 3/16. She easily gave my personal representative her first name and the district manager's first name. When asked to provide the last name of the district manager, she gave it without a problem. When the manager's last name was asked for, she refused and stated that the work order # is required prior to her giving the last name. That's how we knew she was the same person form 3/16. That manager is unreliable, rude, unprofessional, and needs training on proper customer service. As a an experienced business manager with over 17 years of work, I suggest the company find an individual competent and professional enough to run their shop operations.