Safelite AutoGlass

Safelite met all expectations. Windshield replaced within the 3hr timeframe I was given and covered by my insurance deductible {no hidden costs). Excellent communication via text to keep me appraised of status before and during appointment. Technician, Reggie, met with me personally to go over repair work, review follow-up procedures & warranty, and answer any questions. Excellent customer service.

I will rate the technician Bradynt 5 stars. He was courteous and helpful. The company alone I give 3 stars, the only reason why I give 3 is due to the schedule time and not give giving technician time for travel. He was 2 hours late. He had to work almost in the dark. I would use them again. It was easy to make a claim and get this done.

So excited to have a new, clear windshield to look through thanks to Safelite. It took 2 1/2 hours to install. The staff was nice, courteous and provided updates during the installation. I sat in the Safelite waiting room and caught up on some reading. My little security pup, Kingmosabi is also excited😁 We are ready to ride.😄 Thank you Safelite.

I would also like to mention that there were glove marks and dirt left inside my vehicle after the windshield replacement. Please make sure technicians clean up and inspect the vehicle before returning it to customers. Taking a few extra minutes to remove glove marks, adhesive residue, and any mess would help provide a much better customer experience. I was disappointed to find these issues after my windshield replacement and hope you can improve your quality control for future customers

My insurance company pushed me to use Safelite. Don’t do it. They will call you before 8am even when your appointment isn’t until 12-5pm. Then they’ll install your windshield poorly. My 2025 NISSAN now has water damage to electrical components and upholstery due to Hannah ( 01873-193 Little Rock university location )installing my windshield without seal and then it rained. Actually stormed. Now, we have rain AGAIN in the forecast and they can’t come atleast fix the seal to prevent further water damage. If you don’t care about anything but the windshield use safelite. After 2 hours on the phone I still have yet to be able to speak with a supervisor. Literally, the lady said “I’ve tried the store manager, customer advocate, and district manager.” Then mysteriously the line disconnected. When you try to call the actual location the ai system will loop you around 3-4 times before trying to reach a human at the store. After 3 tries of calling and no answer, here we are! Wish I could give zeros stars. And the only reason I gave two is because “allegedly” it’s harder for them to remove than a 1 star. Shame on insurance companies using them. Next time I’ll go else where and request reimbursement through the insurance company before I use this company again.